Client Review on StarBuds DU

Matthew Gray

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Matthew Gray

Negative Review

April 03, 2020

1.0 / 5.0

Reviewed on Apr 03, 2020

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I purchased a Pax vape and an aftermarket 1G cartridge, per Starbuds recommendation in January. Unfotunately I just discovered that the cartridge failed and leaked goop in to the Pax and of course ruined it and the cartridge. So, I took the Pax and cartridge in to this Starbuds and they explained to me there is 'nothing they can do' because they only warranty their products for 72 hours. Well that's a shame considering that when I bought the vape, I was concerned that the aftermarket cartridge might fail and asked what happens if it fails. What'd they tell me? 'Just bring it in and we'll warranty it!' Apparently they forgot to mention that they'll only warranty after 72 hours, which even the staff today acknowledged is a garbage policy. Come on, Starbuds. I was a loyal customer and no one cared. Lame. Won't be back...

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