Client Review on Steep Hill, Inc

Jon Porter

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Jon Porter

Negative Review

September 20, 2019

1.0 / 5.0

Reviewed on Sep 20, 2019

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Being a small business owner, COMMUNICATION is key. I called Steep Hill Lab in Berkley California today to check on my results for my soothing salve I dropped off last Friday, for a potency test. When I called they informed me that my results will not be available until Tuesday because they were retesting my salve. Steep Hill should've reached out to me yesterday and explained to me what was going on instead of me having to call for the information. I am now delayed an extra 5 days on filling an order to a distributor. After this experience I will DEFINITELY be doing more research into who is doing my testing and asking more about how & when they will be communicating delays and procedures involving product testing and/or retesting and turn around times. Hope this helps anyone avoid future frustrations with this company.

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Client Review on Steep Hill, Inc

Jon Porter

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Steep Hill, Inc

Client Review on Steep Hill, Inc

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