Client Review on Steep Hill, Inc

isaac cole

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isaac cole

Negative Review

February 20, 2017

1.0 / 5.0

Reviewed on Feb 20, 2017

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So I want to start out by saying the people at steep hill are extremely nice. They are always helpful and courteous. However, when we first started testing with them we could reliably get results back in 3 days. Now we are being told instead of the usual 5 business days, its actually going to be more like 7 business days for a single test. So when you take those seven business days, plus the 4 weekend days we have to wait, ware are looking at an 11 day turn around if we are lucky... One of our last tests from them took way over two weeks... We are actively seeking out other testing companies. Although Steep Hill are nice people, their testing is costing us unknown amounts of dollars in lost revenue while we are held up waiting on tests... One of the bigger dispensaries in the area recommended a lab in Oakland called CW and we are going to be trying them out. Steep hill also said they would expedite the tests if you pay 50% over the cost of the test. However, they would not give me that option because they said when they are as backed up as they are now they don't even expedite... I just feel like there has to be a lab out there than can get these tests done in a timely manner. Steep hill is really hurting our business and I hope you don't get stuck waiting for two weeks on tests like us and losing potential customers the entire time...

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Client Review on Steep Hill, Inc

isaac cole

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Client Review on Steep Hill, Inc

isaac cole

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