Client Review on Steep Hill, Inc

Bryan Martin

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Bryan Martin

Negative Review

February 20, 2018

1.0 / 5.0

Reviewed on Feb 20, 2018

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Horrible first time experience. Ordered genkits on a monday, got them friday. Shipped from CA to NV. put them in the mail on Friday. It is now 7 days since the samples should have been recieved and i have some results completed. I was sent a result on a sample that I did not even send in. There are possible accuracy issues with steep hill lab. Their phone system is garbage. You can nevwr contact anyone and when you finally do, they people who can actually help me are always unavailable. Jerry is a manager who is extemely un-organized and cannot return a phone call.Jerry told me that I cannot speak to anyone above him at Steep Hill labs. This is not a eay to run a business. The CEO needs to know of these inefficiencies. I am reasearching how to get ahold of:Jmichaele Keller - CEOMitch Kulick - General CounselCathie Bennett Warner - PR SpecialistDonald Land - Chief Scientific ConsultantReggie Gaudino - Operations and Director of Intelectual PropertyKymron deCeare - Chief Research OfficeI encourage anyone from this Corporate Officers list to contact me. Jerry has my number.Next will be a formal complaint via California State Attorney Office.I was promised that results would be ready today since they started processing yesterday morning. That did not happen, nor can i get a callback.Christian is the head genitist who seems equally as lazy and un-organized as Jerry.They have issues with the online system to where a sample Y10d# will not show up in the system. The user has to type in a 0 instead of a #. Another stupid glitch that a professional lab should not have.They use USPS with no tracking for the return kits to steephill. This is pathetic due to not being able to track something as important as this that is sent to steephill.This has been the worst experience I have had with a company in a long time. The work ethic and professionalism of this lab is greatly lacking.I would not use steep hill lab unless you like dealing with inefficiency and poor business practices.I encourage steephill staff to respond to this and let's see what lies they say.

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Client Review on Steep Hill, Inc

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