Client Review on Sticky Delivery

Rob Ray

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Rob Ray

Negative Review

July 06, 2019

1.0 / 5.0

Reviewed on Jul 06, 2019

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One star only because I couldn't give zero. Holy cow where to begin...I made a pretty simple order online, because I love the 2 two-topping pizzas for 5.99 deal. I ordered one thin crust 3 topping pizza and an order of 8 plain wings. My estimated wait time was 30-40 minutes. So as I watch that beautiful tracker, awaiting my lunch... I notice it has been more than 20 minutes, and the pizza isnt even in the oven!! Luckily I was distracted with some work so I didnt get furious (yet). Then I looked down and it had been 50 minutes already so I needed to check on my order... And sure enough it says it had been delivered. (funny story, the delivery guy has to go to our secretary's desk and I get called when they get there... so I knew it had not actually been delivered). Now I'm mad. So I call the store, which starts with a recording telling me EVERY special they have... 2 mintues in I press "0" hoping that works... it did.I get an employee who looks up my order and says it should have been delivered. I told her that it has said delivered for over 15 mintues now (10 of which I have been on hold with you) and it has in fact NOT been delivered. She then informs me the driver left at 12:12pm. I should note here that it was 12:40 and I work less than three miles from this store.She then offers to get her manager. She politely tells me she will not put me on hold but leave the phone open and get a manager. Then... the hold music starts... and a new person answers the phone... then I have to start over. Then THEY wont even look up my order by my number, but instead want me to give me the address... so I ask for the manager, explain I have already talked to someone and need the manager. Then I am told the manager isnt in today. (I doubt it) this apathetic employee just holds on to the phone with no comments or apologies for the ridiculousness of the service so far.. but just gives me a "so... what do you want me to do about it" approach. (now I am furious)So at about 12:56pm (over an hour and ten minutes after my order) the delivery guy gets here. I complain that his tracker was wrong, as it showed my pizza as delivered almost 30 minutes before it was actually delivered. I told him he is super late and he had the nerve to ask me if I ordered online, because "they have different delivery times" I told him YES I did... and your delivery time said it would be 30-40 minutes not 80 minutes. Also, your store told me you left at 12:12 so I have not idea what you were doing for the past half hour or more but be sure to pass along to your manager that this is the worst run Dominoes I have ever experienced.It was seriously as if the entire store watched the Dave Chappelle "Popcopy" training video. "Why would you treat the customer that way... because F'em... that's why.Sad part is this is the third order I have had to call and track down and complain about from this store. That, however, is my fault... but it's a mistake I will not make again.Almost forgot... since my food was in the delivery guys car for over 30 minutes.. all the food was cold and my wings were soggy! Awesome.

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Rob Ray

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