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Tj

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Tj

Negative Review

March 09, 2020

1.0 / 5.0

Reviewed on Mar 09, 2020

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I'd recommend going elsewhere. I was pretty stunned by the lack of customer service I received here.I purchased a vape battery and cartridge today. A few hours later I go to use it only to find out that it doesn't work for whatever reason. Because I don't want any issues, I decide to hop back in my car to return it for something different all in the same day.I head back into the store to explain what happened and exchange it for something else. They disappear and after some time tell me the cartridge is clogged so I can return that but that they cannot take the battery since technically "it works". I explain that I really am not interested in a product I had an immediate issue with, yet am met with a response that "it's the managers decision". Now I'm a pretty non confrontational guy, but I also don't feel as though my request is all that unreasonable here. So I ask to please speak to the manager to help me better understand. I was shocked when the employee came back and told me they are "too busy" to speak with me. I was literally the only person in the store at that time.All in all, their actions proved they'd rather lose a customer over just $30. This says a lot about a business and the people running it -- and it's not one I want to support.

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