Client Review on Terrapin Care Station - Manhattan Circle - Medical Location

tayll12

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tayll12

Negative Review

December 03, 2019

1.0 / 5.0

Reviewed on Dec 03, 2019

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I would give it a zero star if I could. Apparently now if you buy a product from them that doesn’t work. Once you leave the store you can’t return it. Not even 2 minutes later! Their receipt says you have seven days to return a faulty product they tell you while you’re there. “ If you have any issues just let us know and we will happily exchange or return anything with your receipt “ fair enough Right? . Well they are no longer honoring their policy. 2 minutes after reciting it in there store today the “manager “ told me this. Okay, so about 1 minute after walking out with what turned out to be a faulty cartridge today I walked back in with my receipt and everything in toe and let them know it wasn’t working. The “manager” immediately came out to the reception area and very rudely refused to return or even exchange it. He said it’s a new policy saying only one transaction a day so they will not refund or exchange anything and the policy they recited to me multiple times just minutes earlier and the return policy printed On their receipt isn’t valid. I tried to ask him how they were going to return something and then resell it to me tomorrow (2 transactions) if they couldn’t do it today? He didn’t have an answer. Oh but he did say “I can’t get a refund” that wasn’t an option at all. He was extremely rude and it was a terrible embarrassing experience. I’m NOT a confrontational person. For this reason, I have never returned a non functional product like this in my life. I don’t know why or what possessed me to try to do it today. They were just so reassuring two minutes before so I thought it would be okay. It was mortifying. I will never go back there again. Had I known the “ acting manager” was going to do that to me I would’ve just thrown 20 bucks in the garbage and saved myself the embarrassment. They lost a good, friendly, loyal customer over like a $20 item? Unbelievable. PLEASE NOTE : THEIR OWN RETURN POLICY IS “ NOT VALID ANYMORE” the return policy on the Receipt and on the walls and that they site numerous times everywhere.. they are no longer honoring. I’m pretty sure that’s not even legal. Very disappointing. Go somewhere else, it’s a shame because the rest of the staff has always been so amazingly nice. However any shop that would do that to their customers doesn’t deserve your business. That is like stealing, selling something faulty then refusing to return it, refusing to honor you own written and verbal return policy is stupid and shameful, and for 20 bucks. What a waste.

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Terrapin Care Station - Manhattan Circle - Medical Location

Client Review on Terrapin Care Station - Manhattan Circle - Medical Location

tayll12

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Client Review on Terrapin Care Station - Manhattan Circle - Medical Location

tayll12

tayll12

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