Client Review on THC

Dean Koontz

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Dean Koontz

Negative Review

May 07, 2020

1.0 / 5.0

Reviewed on May 07, 2020

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Walked in today smiling and that seemed to really make the employee agitated. His face literally became red and was obviously very irate. I dismissed it as normal to myself during the transaction but started to get concerned when he started slamming the shelves really loud. It wasn't hard to understand the employee was expressing him self. I asked if the gentleman in the front was the manager to which he responded yes. I tried to communicate to him that the employee seemed to be displaying disturbing behavior. The manager completely went against me when I explained my feedback to him and instantly became retaliatory by making accusations such as "you mean-mugged our employees last time you came so leave now!" and when I asked him sincerely to please explain what he meant he actually repeated he's not going to discuss this with me and leave now! Okay I understand you're angry and you're letting you're feelings get the best of you but the important thing to understand is you guys are representing a business and that the owners trusted you to communicate with the public humanely without you're feelings getting in the way. Maybe you're really angry and you decide as a way to satisfy you're personal anger that you would kick us out then threaten to call the cops on me. But ask you're self is that what the owners would want or is that what YOU want. You can't push you're own propaganda and prejudice in someone elses business (which I happen to have been coming for years now)And if you want to say there weren't any biases then why wouldn't the manager try to contain him self and elaborate the situation little more professionally instead of literally treating a customer completly opposite of what the founders of ICC would approve? You don't have to value our future business (that's liberty) but you do have to value our past business (that's policy). Again a policy from a business that you are trusted to represent accurately. Which means treating customers in a dignified fashion is not a choice, it's a must - even when refusing service.I asked if there was a number I could call or other routes I could take to solve this to which I was told there weren't any, but they don't seem to understand that as paying patrons, there's definitely a route we can take to hold accountable bias employees who take our money than treat us like we dont have consumer rights. I called, and the very gentle employee on the phone mentioned the managers name was Adam. So let's see if the owners accept this type of behavior from ones trusted to represent their brand. I definitely will provide video of the interaction to higher management which im sure there is even though Adams said "there's definitely isn't any other manager" but him.By the way the manager also said I couldn't record in a private business which is correct only if he doesn't randomly accuse the patrons. Once that happens then it's absolutely legal for a customer to record. I would know this because Im a law student.

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