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Last Updated June 1, 2026
The Empire Curbside and Delivery (213) 632-6852
2234 N Palm Canyon Dr | Palm Springs, California, 92262
Client Review on The Empire Curbside and Delivery (213) 632-6852
Feedback:
HD app fail is truly pathetic as my overall experience here. Being in IT for 18yrs I have first hand experience with the vital importance of research, development, deployment, and maintenance with infrastructure and development of stable consistent applications and software. Someone seriously needs to be fired. It is 2020, the world lives thru apps. The app does not save your favorite store, have to adjust each item in your basket to that store, even then, it will spread your order over several stores so you have to go to many different store locations to get what you ordered. Tried calling this HD Store many times no one answered, tried calling HD Corp, placed on hold for two hours. I ended up having to drive to the store to try and fix the order. The young lady called for a ASM four times at my request, they never responded to her request either in person or via phone - her ASM and managers completely abandoned her. She contacted HD Corp Customer care who refused to speak with the customer. We both were shocked. Both her local management team and corporate both refused to assist their own team member and refused to assist their customers, both thru their words and actions. This is just as appalling as they don't care to hear of customers experience, a missed opportunity. The total lack of customer service, refusal to assist customers, and refusal to back up their own team, here too someone needs fired. Team support, you can't build a sustainable team if they don't feel you support them, here too, their blatant flat out refusal to assist fellow team members from other associates up to and including management and upper management is just horrific. Good team steadfast is vital to customer relations, retention, and maintaining growth. One week point (single point of failure) is bad, but having multiple (3) absolute fail points is deadly to any corporation regardless of size and ego. With the extreme hold times tells a story in itself. We are not the only ones having serious issues with this organization. They will fail, and are failing, it is not a matter of if, but when, and how soon, and how fast. The point of using the app is for curb side pick up, minimize exposure to Covid-19. Having to go into the store to correct the error in the app because no one answered the phone is pointless. Had to go into the store, so I canceled the order.I will be using a local store in stead, one that supports their team, and support their comm-unity.
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