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Ford Diesel

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Ford Diesel

Negative Review

June 15, 2020

1.0 / 5.0

Reviewed on Jun 15, 2020

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Made a reservation at an Airport for a one way. Asked the Airport if Enterprise still offered pick up and drop off service. The attendant told me they do as far as he knows, but he would call and verify. He called the destination dealership who confirmed that they do give pick up and drop off services. We went the car. When we arrive at the destination dealership they told us they no longer offer that service due to the propagated pandemic. The attendant left us stranded with no ride out of there. Ironically the same attendant who said they no longer have that service when we dropped the car off was the same voice on speaker phone with the airport attendant. This company has utterly gone down hill the last few years. What is even sadder is the Area Manager gave their word they would give back to us and resolve the issue. That never happened either. Renters BEWARE before utilizing this dealership!

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