The ENTerprise
25152 Alessandro blvd | Moreno Valley, California, 92553Client Reviews on The ENTerprise
- 3.6 / 5.0
38 Reviews
Feedback:
I love to rent cars from Enterprise and from this location in particular. Everyone is friendly and they give you the best service, no matter if you are a visitor or a regular costumer.UPDATE: still love the placeAfter a year of working with them they keep offering and imparable service. With COVID they took all the health and safety measures and the cars were spot clean. I will miss this branch.
Feedback:
I would defend recommend this Enterprise location. The check in was a breeze, the staff was very professional. Jasmine was very nice, the car was clean, and the wait was minimal. When I brought the car back, the process was quick and service was professional. Thank you so much, I really appreciate the professionalism of everyone, I felt very welcomed.
Feedback:
I had to wait for 40 minutes for my car to be ready even though I had an appointment. I let it go as sometimes things can happen. When I was given the car, I was checking it out to make sure it was in good condition, but was interrupted by the person helping me out by asking me for my info. The person helping me never had a look at the car with me to verify it was in good condition or to check for dents and scratches and the such. I was hurried to turn on the car and told to leave. I right away noticed that the windshield had a fracture. So I recorded a video because it was not notated. When I got home I called enterprise to let them know about this. The lady said she had notated it. When I went to turn in the car they wanted to file a claim of the broken windshield. I told them I was given the car like this and they straight up told me "we did not give you the car like that" with an attitude. I told them that I even called and that it had been notated. The manager said it was not notated and that there was no way the car was given like that to me. I then told her I had it recorded in a video and she said "prove it". Once I showed her the video she said it was fine, then she said oh yeah I see you called and I notated it. Her attitude was very bad, and if it wasn't for me having had recorded it I would have been charged for something that was not my fault. Their lack of doing their job correctly and checking things then being very mean and having horrible customer service is un excusable. Don't rent here
Feedback:
Made a reservation at an Airport for a one way. Asked the Airport if Enterprise still offered pick up and drop off service. The attendant told me they do as far as he knows, but he would call and verify. He called the destination dealership who confirmed that they do give pick up and drop off services. We went the car. When we arrive at the destination dealership they told us they no longer offer that service due to the propagated pandemic. The attendant left us stranded with no ride out of there. Ironically the same attendant who said they no longer have that service when we dropped the car off was the same voice on speaker phone with the airport attendant. This company has utterly gone down hill the last few years. What is even sadder is the Area Manager gave their word they would give back to us and resolve the issue. That never happened either. Renters BEWARE before utilizing this dealership!
Feedback:
I wrote a letter to corporate while I was sitting there. I reserved a car for noon. They called to tell me that the truck was not available but come on down they could accommodate me. I sat there for an hour and a half with no explanation. I asked for the manager who rudely said, "you can cancel." She said it 3 times. When I asked how much longer it would be, she said, "i don't know because I'm standing here talking to you". All I wanted was communication. I was there at least two hours. I write letters when the service is good or bad. All she had to do was be honest when she called me. She said, you even have to wait at Walmart. I don't have an appointment with Walmart. When I went to return the vehicle, there was a frustrated customer their. I shared my experience and explained what was going to happen. An employee who heard the conversation asked me to apply and come work there.
Feedback:
I feel disgusted even having to put 1 star for this place ! I had to worst experience of my life , so bad that I left crying because the “manger “ Cherika Ramses was completely rude and mean and has no business what so ever being a manager . She literally told me I couldn’t rent a car because I called her out on her horrible customer Service . I’m just completely applaud that this is allowed. I called to filed a complaint. I am praying something is done about this because I can’t believe the experience I just went through. I ended going to Avis , and it’s so funny because they guy who helped me there was amazing and he said that he gets customers coming all the time complains about Enterprise and the manger . SOMETHING NEEDS TO BE DONE , CHERIKA CAN NOT TREAT CUSTOMERS THAT WAY.
Feedback:
I came in a couple days ago as a first timer checking out a rental for the first time. Sheila, the employee there at the time; was super helpful and delightful. She presented me the new 2020 Nissan Versa that they had in their lot. My service there was quick & easy as well. I would definitely come back to them for another rental in the future.
Feedback:
If i can give them a 0 star i would. I went to their location with a spare tire and the system was malfunctioning. The lady told me they weren’t able to give me another car. Told me to drive to pep boys and they will change the spare and fix the malfunction in the car. I drive to pep boys and they were closed. Went back to this location and they were in the building, but business hours were now closed. I am very disappointed with their customer service.
Feedback:
My company has rented vehicles from the sunnymead location several times. today i went to pick up my reservation and the girl was extremely rude when i popped my head in The door to see if anyone was coming out to help alls i got was " excuse me but there are several signs on the outside" this same person that did the precheck walk around the car with me. It took about two seconds never went over what i was looking for or what i would be charged for. Attached is the picture of the scratch i pointed out but was told it was ok because it was not bigger than a circle.
Feedback:
I can honestly say that my experience with the enterprise in Moreno valley was very very good . They did everything they could to make the situation I was going through a little better. They really cared and they made sure that a vehicle was one less thing I had to think about and I had more time to spend with my family. Thank you to all the staff for everything from the bottom of my heart .
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