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Last Updated May 1, 2025
The Farm - Boulder - Adult Use
2801 Iris Ave. | Boulder, Colorado, 80301
Client Review on The Farm - Boulder - Adult Use
Feedback:
Made an order online, the website said 5-10 minutes for pick up. I did get a text that said wait for a text about when my order is filled, but 40 minutes passed without hearing anything so I thought maybe they forgot to text. Got there and it wasn't ready, no biggie, I came early. After sitting there for 15 (just under and hour since I placed the order) I get a call saying they are out of a strain of flower I ordered and would I like to substitute. I asked for recommendations and all I got was strain names, no thc percentage, no price, no effects, no flavor/smell. I settled on a name and budtender said "see ya when you get here". I figured that meant it'd be done very soon. I waited 5 minutes because I doubted he knew I was already there when he said that line. I walk up and ask the guys outside if the order is ready. He radioed in and the budtender said ME, the customer made a last minute substitution and so I would have to wait a few minutes longer. I did not make any substitution, YOU made the substitution. Understandable if you don't have the product but don't blame me that it's taking longer. So I go back and stand by my car. 30 minutes later I finally get a text that my order is ready. Get my order, no "sorry about the mix-up" "sorry about the wait". They didn't care at all. I had to wait for 20 minutes at another dispensary the other day and they gave a discount for my trouble. I don't expect a discount just cause they are busy, a little sympathy and apologies for messing up my order and blaming me would be nice. Decent product, terrible service at The Farm.
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