Client Review on The Fire House

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T L

Negative Review

March 08, 2020

2.0 / 5.0

Reviewed on Mar 08, 2020

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The reward program needs to be clarified. I signed up a while back cause they said 20% off after so many trips. I'm no big spender but regularly drop $170 per month. I went to use my reward and they said only good for up to $14 off. I asked if they would look at my purchase history and they said no. They said they had a sign up for a while about the $14 after I let them know that was never part of the deal. Overall the feedback was thanks for the past purchases and go F yourself. So after spending well over $1,000 my big reward was $14 off. I can understand if they put a reward limit based on purchase history and there's far better way to deal with a local that regularly buys. Hate to say it but can't stand the corporate small print with a go away attitude toward locals so gotta find a new place.

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