Client Review on The Goddess Delivers

Gabrielle

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Gabrielle

Negative Review

November 06, 2019

2.0 / 5.0

Reviewed on Nov 06, 2019

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As a longtime loyal, and frequent customer, I am sad to say that this service has quickly gone down hill. I strongly suggest looking into other delivery options, as I will be taking my business elsewhere following this recent experience. Recently Goddess has experienced inexplicable issues with their delivery service, not to mention the problems with updating stock on their website. I typically order from here every few weeks, and I order well over the $75 limit for free delivery. The past 3 times my delivery has been extremely late or like this time around, not delivered all together. After speaking to customer service the problem is still not resolved. I am now waiting 5 days for a delivery that should have been on my doorstep in 24 hrs. I placed the order on a Thursday, guaranteed delivery Friday - the courier “lost” the package so my new delivery date is Tuesday. That’s right, rather than packing another box and sending it my way, they are having the courier look for the lost package, which by now, has probably been consumed by the delivery driver. Now I’m not one to complain online but this is ridiculous. The point of using a discreet delivery service is to make it easy on the customer by not wasting time going to the dispensary, but not with Goddess. Customer service does always answer the phone and their manager Sue has a very polite and professional demeanor, however, no solutions are presented other than a $20 off coupon for my next purchase... $20 will barley cover the tax, so I’m not quite sure how this solves the problem of a “lost” package.FYI, they use a third party courier service for their deliveries. They have no idea where the drivers actually are. Their “tracking numbers” don’t actually allow you to track the package, and their time of delivery estimations are way off. Regarding their website, a number of times I have ordered and paid for specific products. After the orders were placed, I received calls informing me that the products I ordered were not available and I would have to pick something else. Not an ideal situation. They need to work on their stock lists and web updates so be forwarned, you might just get something different than what you paid for.Also, for customers who live a bit far, your delivery won’t arrive until late afternoon, or 48 hours from when you actually order, if you place your order anytime Mon - Thurs. Trust me, it’s happened almost every single time I’ve ordered. You would honestly be better off making a trip to the dispensary instead of wasting your time with this halfassed shop.Update 10/14/19: I did receive a 50% refund for my order due to the delivery discrepancy. I’m also aware the fires last week caused a bit of chaos with road closures, however that does not account extreme delay in delivery after the roads were open again. I do appreciate the attention to the issue by Sue the customer service manager. She is top notch and very pleasant to speak to. They have a great team over at Goddess, but they may want to rethink their third party courier choice.

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Client Review on The Goddess Delivers

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Client Review on The Goddess Delivers

Gabrielle

Gabrielle

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