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Last Updated May 1, 2025
The Green Solution Illinois - Sauget
2021 Goose Lake Road | Sauget, Illinois, 62206
Client Review on The Green Solution Illinois - Sauget
Feedback:
Well they managed to do it again. I have been here 5 times and have only been able to make a purchase 2 out of those 5 times. On my last visit when I was able to make a purchase I saw that they were now offering online orders, which seemed like it might help things, but it didn’t. I placed an order at 10:30am with a pick up window between 3-4pm. When 4pm rolled around it said my order was still being prepared on the website. I tried to call, but couldn’t get through after about 4 tries. So I decided to just head to the dispensary. When I got there I explained the situation, they took my name down, and had me wait in line. After 2 hours I finally got a motivation that said my order was ready just as I was at the front of the line. Then I got a notification saying my ordering had been declined. I asked the security guard at the door and he basically told me tough luck. Then I called the store about 12 times until I finally got through to someone. I told them what happened and they basically didn’t have an explanation, nor could the offer me any part of my order (out of the 5 items I planned to purchase), or a discount on my next purchase for wasting my time. Terrible management and customer service!!!
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