The Green Solution Illinois - Sauget
2021 Goose Lake Road | Sauget, Illinois, 62206Client Reviews on The Green Solution Illinois - Sauget
- 2.2 / 5.0
27 Reviews
Feedback:
Honestly. If I could give negative I would. When the site crashed it was no problem for them to make the orders that have been waiting (that the system didn’t work supposedly when I placed my order) whatever. Systems crash I get it. But once they recognized the problem... they CONTINUED to make the messed up orders wait outside of the door and continued to allow walk in people go into the store. They offered a replacement but didn’t give us the option to choose after they sold walk in people our preOrdered items. This was our first time and I know our second time will be at a different place. They have no regard for covid19 safety. They have no regard for elderly patients that can not stand the 90 degree heat. They are extremely rude when handling upset customers. Reluctant to give discounts when they messed up. Refuse to allow the messed up orders go before walk in orders. Customer service started okay but it was clearly a front and they have ZERO customer service skills. Don’t waste your time here. I’m sitting in the line writing this going on my fourth hour. I’m too invested to walk away at this point. Please don’t be like me.
Feedback:
Been here 4 times, with each time getting increasingly worse. Yesterday, I drove 60 mi round trip to Beyond Hello to wait 2 hours in the sun with no shade to pick up a product that I never received. Order placed at 10 am for a 1-2p pickup, but was growing concerned by noon as I still hadn't received my confirmation text. Figured they must be running behind and the text would arrive eventually, I set out and arrived at 12:45...only to find 50+ angry online order customers in the same situation, including those with pickup times as early as 11a.m. After 40 mins of waiting with no communication from the employees who briefly pop out only to tell us they are working as fast as they can and to please wait patiently, so we do. As we wait, with our line not even budging, we watch as the walk-in line is repeatedly shuttled through. As they exit, they tell us things like "everything inside is a total clusterf*ck due to a series of bad decisions", "just to warn you, I waited 3 hours for a pickup", and then the dreaded "they already sold out of a lot of things". Understandably, we all start growing concerned because we wonder how/why they are selling product to walk-ins if the still haven't filled our pick-up orders. Surely, they would prioritize pickups and not sell product already claimed...but if our orders are filled, why can't we come in to pick it up? At this point, it's been 2 hours since I've arrived and 45 mins past my pickup window. Meanwhile, we still have no idea exactly what the issue is nor have been given even a rough estimate on how long the wait may be. Many of us trying calling, myself included, but once again, no one to answer phones. Employees only briefly pop out to yell at the massive crown huddling together under the awning simply to get some shade and to maintain 6 feet of distance, which was simply impossible due to the number of people and the fact that employees make no effort to come relay info to anyone past the first 10-12 people in line who can actually hear then. I start seeing customers walk around to the front (I assume to seek out info) and then angrily storm off, so I run up to the first security guard I see in hopes of getting answers. I ask him if there is a chance that the products we ordered will be sold out by the time we get in and he says, "Yes and they are already low on many items." I tell him I have to leave, but ask if I can come back for my order later tonigh when the text message comes through and he tells me, "You can if you get it, but it may not come through." Angry and now rockin' a great sunburn, I decide to leave with the others as we all vow to never come here again.Customers understand that everything is going to be slower/less convenient due to the pandemic, but the issues I witnessed yesterday cannot be blamed on that. The problem here is mismanagement, poor communication, and greed. If you don't have sufficent resources (employees, product, space) to facilitate pickups and walk-ins, then don't offer both. People place online orders for convenience and speed, but each time I've been here, it's never taken less than 45 mins of waiting in the sun (or rain) just to get to the cashier. Most importantly, online orders should be prioritized over walk-ins and selling claimed product before filling orders is simply unacceptable. If this wasn't the case, why couldn't we pick up our orders if they had already been set aside? It's clear this company has decided to focus on simply fitting as many sales into the day as possible rather than customer satisfaction. Otherwise they would hire someone to actually answer their phones (have never gotten through), communicate to customers if product sells out, & find a way to shield them from the elements if they are waiting 2+ hours. Been to dozens of dispensaries and have never had issues like this.
Feedback:
Well they managed to do it again. I have been here 5 times and have only been able to make a purchase 2 out of those 5 times. On my last visit when I was able to make a purchase I saw that they were now offering online orders, which seemed like it might help things, but it didn’t. I placed an order at 10:30am with a pick up window between 3-4pm. When 4pm rolled around it said my order was still being prepared on the website. I tried to call, but couldn’t get through after about 4 tries. So I decided to just head to the dispensary. When I got there I explained the situation, they took my name down, and had me wait in line. After 2 hours I finally got a motivation that said my order was ready just as I was at the front of the line. Then I got a notification saying my ordering had been declined. I asked the security guard at the door and he basically told me tough luck. Then I called the store about 12 times until I finally got through to someone. I told them what happened and they basically didn’t have an explanation, nor could the offer me any part of my order (out of the 5 items I planned to purchase), or a discount on my next purchase for wasting my time. Terrible management and customer service!!!
Feedback:
Today was my first time going to this place and I was beyond disappointed. I got there at 8:50 and was told the first hour was for 50 yrs old ad above and we can get in line at 10 am. Ok, no problem. I waited in my truck for an hour then with everyone else I got in line at 10 am. The security guard (the white guy) screamed at all of us and told us that he did not tell anyone to get into line. His determiner, strong lack of people skills and horrible customer service will deter me from ever going back to this place again. I strongly recommend this company retrains their employees to handle customer service better.
Feedback:
Don’t waste your time. Overpriced products, minimal selection, and super long wait times; worst experience in a long time, we just waited almost two hours in a parking lot line only to be turned away because they close. They had an entire parking lot waiting for hours and didn’t even warn anyone that we would be turned away at closing time, regardless of how long we had been waiting there. Poor communication, clearly, and downright rude service. Will not be wasting any more time on this place; would seriously rather drive to Denver than visit this dispensary again even though it is only twenty minutes from my house. So disappointing. Don’t waste your time.
Feedback:
We had planned to drive the hour to visit your store, but the menu was confusing as there was no medical/recreational designation on some menu items. We tried to call several times to clarify, but no answer. So we decided to attempt the trip anyway -- only to find this morning that according to Weedmaps you have gone into the t-shirt business instead of being a dispensary with an accurate menu. I can get t-shirts at Wal-Mart. We will continue to check the menu but will not make the trip until we know you have more to offer besides t-shirts, paraphernalia and one medical edible. If you won't answer the phone, your online presence is CRITICAL.
Feedback:
I showed up about 10 minutes before opening and they started letting people in a little late. About 15 minutes after they're supposed to open a security guard tells people that only 10 people can be in line and that we all had to go sit in our cars. There were probably 40 people there, he said "memorize your place in line". I waited near some cars because mine was pretty far away. About 5 minutes later he told me and several others me that you cannot enter with just a cloth mask. I made my mask according to instructions on the WHO website .After a half hour drive to get there and waiting in line for a half an hour they told me and several others that we can't go in.There was nothing on their web site about this, I went to another dispensary nearby and some of the workers were wearing masks just like mine and I was served with no issues.
Feedback:
The hours were changed and the website and recording not updated. Some days are medical only and this is also not disclosed until you arrive. It would NOT be hard to update the website. The menu online and in store are inaccurate. I mean, hours and pricing are basic, basic aspects of a business. They're great when they're open and if you don't mind having no clue what's available until you're at the counter.
Feedback:
I went today for the first time to see what their recreational product is like compared to HCI in Collinsville. Overall, there was more product to choose from but it's super pricey. I was expecting it to be expensive but $79 for 1/8 was high. They are operating under cash only despite the pandemic which surprised me, everyone else is encouraging the use of cards. Their website is also not accurate with product or medical Monday information, no one answers the phone when you call, and they just changed names to Beyond Hello this week it appears. There was one employee manning the rec counter and the lack of online ordering really hinders the checkout process. Product is great though.
Feedback:
We’ve been here twice. Both times we bought a disposable vape pen and some gummies and waited about an hour to get in. The first time the vape pen worked and the gummies were great. The second time we got home and the vape pen didn’t work. It lights up but doesn’t produce vapor. We’ve tried calling several times and left voicemails but no one has called us back. I’ve tried to contact the company who supplies the pens but haven’t heard back from them either. We can’t afford to risk getting sick by going back and waiting in line with that many people again for an hour. It’s unfortunate, we really liked the people at this place but we won’t go back knowing if they sell you a faulty product, you’re just stuck with it.
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