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Last Updated June 1, 2026
The Herbal Alternative
1531 Lebanon Road | Cortez, Colorado, 81321
Client Review on The Herbal Alternative
Feedback:
The shop is great, very very well priced and great quality. Staff and customer service could be better. Except Jackson and Brittany. I met Jackson at a different dispensary when I moved here about a year ago. I am someone who lives with the depression and anxiety on a daily basis and cannabis is my lifesaver. When I moved here I started to shop around at different dispensaries and was treated the same every single time. I was rushed to buy my product and rushed out the door by the employees, feeling scared and unsure if what I bought was gonna help me. When I stumbled across Jackson he was a well mannered very polite and took his time with me, that 30 minute transaction with him he educated me on alot about cannabis. When I went back and discovered he was gone I was sad. Two months later I decided to visit the herbal alternative and when I walk in I seen that familiar face and smile. Brittany on the other hand when Jackson isn’t working she is awesome!! As for the other employees I guess it depends on the day how the service is. The elderly lady she can be funny and helpful at times for the most part she can come off as rude blunt and ignorant. The girl with the rainbow hair I can never really tell if she’s happy or if she’s rude I can never really tell and that for a customer is a big turn off. I’m sorry but that’s just my opinion. And I know it’s not the staffs fault it can be the customers fault as well. But the staff shouldn’t take it out on every single customer for the rest of the day.
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