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Last Updated May 1, 2025
The Novel Tree
1817 130th Ave NE Suite B | Bellevue, Washington, 98005
Client Review on The Novel Tree
Feedback:
Not only am I extremely impressed by the product knowledge the employees have, but their customer service has been so great. More than once they went out of their way and beyond what most places/people these days would do. They gave me a discount that they didn't need to. It was a mislabeled cartridge price listed online, but was also the entire reason behind me choosing to go to this pot shop. It was actually more than one mislabeled product. I had made a list of several that I was going to pick from and they ended up being ALL priced wrong. They still gave me the price I had initially expected. That was so awesome of them to do. It may have cost them a few bucks yesterday, but it is going to bring many dollars from me in the future. This isn't the first time I've been impressed with Novel Tree. Their product quality is top shelf and a good variety. I have to mention how great the vibe and set up is. It has such a cool design and look, I love it! I definitely get caught up looking at everything ☺️ Bottom line, this store is highly recommended. I really like their reward /point system. It's one that I actually benefit from and doesn't waste the effort. And I love how it randomly will text me a discount where I get 20% off my next purchase. It's the only pot shop that's done that. Pathetically, it is quite difficult to find places with decent customer service now. It should be standard in the service industry, imo. But it's not. So I try to acknowledge when there is somewhere that does pull through with the good CS. So thank you Novel Tree. I'll be seeing you soon 🙃
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