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John Wick

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John Wick

Negative Review

December 07, 2019

1.0 / 5.0

Reviewed on Dec 07, 2019

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Came here right after I received my temporary license from the DOL down the street. Was told they don't accept it even though I called beforehand and asked if they will to which they replied they do "only if it has accompanying picture"....Was told they aren't allowed to accept it by a pretty friendly manager. Said thanks but notified her would be right back as I was waiting for my brother to bring my passport from the house which is less than a block away. I seen this old homeless guy there that I seen last time and he says "hey they will call police if you stand here because they will automatically assume that your pandhandling" I said I'm alright but I'm not sure if he proceeded to tell the employees something but they came out and asked me if I was asking for someone to buy me weed. I told them no I was just waiting for my bro to just grab my passport from the house. I walked up to the friendly door security and assured him that I would be back in less than few mins with my passport. He says great, don't worry about it your good.They called police anyways..Police arrive and said they want you "trespassed"I tried to speak with management and as soon as I called the girl at the front (medical) side says that it is a form of harassment by me calling her. I can't understand for the life of me how that could be possiblity be considered harassment ,and I tried to communicate to her that on the website/texts/online they encourage us consumers to provide feedback and call if there's anything that needs to be addressed but she interrupts me and says you are no longer a customer, but the thing is I'm sure the ones who are trusting you to represent there store (accurately) at least value our past business if not future. I couldn't even speak with someone who was even a lil bit customer service oriented because the employee decided she would put her pride in the way and not let us speak with any other employees representing the store. This is totally unacceptable. I hope they adress this lack of proper communication because I'm pretty sure the owners wouldn't want any customer being stereo typed and accused without proof. Several of my class colleagues actually pointed out that the service was declining this particular location over the last few years but I can't generalize all employees and I still have hope, I'm pretty sure it's only a select few who aren't akcnowleding that accommoding a customer isnt really that horrible of a thing to do...

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