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Last Updated May 1, 2025
The Substitute Wellness Center
7824 River Road E Ste. A | Puyallup, Washington, 98371
Client Review on The Substitute Wellness Center
Feedback:
Really disappointed. I went into Dr. Krupa's office feeling like they were really taking care of me. I saw Dr. Krupa back in 2017 and now come 2019, I receive a bill from them, I was shocked. Not only did the front office staff reassure me that my insurance, as well as my husbands were accepted by their office, the said nothing as my husband and I spent hundreds of dollars on the recommended supplements from our appointments... come to find out my insurance was not accepted... my claims were incorrectly submitted to the wrong insurance several times.. now I get a certified letter to my front door from a lawyer to pay $633. A few days after, I see this ding on my credit report from puyallyp wellness center. I could not believe that in all this time, and all the contact I had with the front office staff(who will remain namless, who by the way was fired by puyallup wellness center) that this went this far for a error I felt was on their behalf. Now I have to spend extra time clearing this from my credit report, paying the initial bill plus paying for their lawyers fees because of how they went about this. Puyallup wellness center is truly all about their money...its not about patient care at all. Dont go here with confidence that the front office knows how to properly verify insurance prior to your appointment for accurate co pays or even provider enrollment. You will get screwed just like my husband and myself. Will never recommend this office!!
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