Client Review on THE UNION

Shana Czirban

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Shana Czirban

Negative Review

April 03, 2020

1.0 / 5.0

Reviewed on Apr 03, 2020

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Insulting... Lived here last year and honestly enjoyed it. It is definitely overpriced but it’s nice to be close to downtown. shady park and the construction were definitely loud, so were the weekends with everyone out drinking. Never had noise issues with the actual residents, just exterior noises. Living there was a 4/5, however, since moving out they are doing the same thing to us that other reviewers stated, sending us obscene collections threats for thousands of dollars that have 100% been paid. we dealt with this issue while living there and always approached the staff and they said it was a clear system error on their end and assured we paid in full.... Now almost 6 months later ... we receive a first and FINAL threatening collections notice. I never met brad while living there but he is supposedly the new manager and has handled this issue with nonexistent customer service and zero tact. We spoke to him on the phone and he sounded clueless about the issue, asked us to simply reply to it. Then he is the same person who responded to the email with a completely inaccurate ledger and said nothing other than to provide proof. Unimpressed with the new staff and honestly insulted by Union Tempe after our time there.Updating this as of 3/12/2020 - officially 1 star in my eyes. We resolved the issue with the community manager (so we thought) yet today we received another collections notice out of the blue from corporate due to faulty practices on Greystars part. Demanding we pay them amounts they were already paid yet have not kept proper record of. There are plenty of other options around town guys - ones that won’t haunt you long after you’re gone. Look elsewhere. The perks it had before are dwindling due to the construction and lack of professionalism on their part. And know they get so many 5 star reviews because they offer $$$ gift cards to residents in raffles each month. So there’s that.

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