Client Review on Thrive - Anna

Rhea Rhea

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Rhea Rhea

Negative Review

May 08, 2020

1.0 / 5.0

Reviewed on May 08, 2020

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I wish I could post a positive review about this place, however, I am thoroughly disappointed with the “customer service” I received today. Picked up my online order and the person helping me advised me of the total amount of my purchase. I handed him $250 because I thought I heard him say that the total was $243. He went to get my order and when he came back I looked at the receipt, which showed the total was actually $233. One would expect $17 in change, right? I was given $7. When I questioned this, he evidently went to get a manager. Manager comes up to me and says, “Sorry, but you didn’t count the money when you handed it to him.” He is correct. I didn’t. But I also do not work there and get paid to ensure how much cash my customers hand me. I DO KNOW that I gave him every dollar of the $250 that I had just gotten from the ATM. I even tried to show him my recent withdrawal of this amount. Basically all I got was “sorry ‘bout your bad luck”. I suppose they will realize their error when they do their end of day drawer balancing. I know this company isn’t hurting for business, so my failure to return won’t impact them in the least. I also know that we’re only talking about $10. I’m not hurting for $10, but it’s the principal. I KNOW I am right in this particular instance, and how they chose to handle it was subpar. Toto, we’re not in Colorado anymore.

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