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Last Updated May 1, 2025
Tranquility Health & Wellness Delivery
Discreet & Professional Delivery Only | Santa Rosa, California, 95403
Client Review on Tranquility Health & Wellness Delivery
Feedback:
Ordering online is 100% pointless. Don’t bother. All but once my order was not ready when I arrived, even after calling to confirm it was ready and having a representative tell me it was (why are there so many staff willing to lie about this?!). The one time it WAS ready was confirmed after I called them, they never contacted me. Their confirmation email for the order says the order is available as soon as you hit submit which is 100% false. As with most of their customer service model, the system is extremely inefficient.Have been told by staff “if you want to get what you want, don’t order online” - contradictory to their online advertising that recommends ordering online during covid-19, and just appalling customer service. Their covid-19 response is minimal at best. You still have to pile into their tiny building to wait in line (6ft apart, but the moment you move forward you are occupying the same breathing space as the person in front of you). I have yet to see any staff participating in “curbside” pick up as they are always behind the counter waiting on the line going out the door.If this wasn’t the only place with hours outside of the norm, I’d avoid it all together as it’s not worth the stress of their inefficient and apparently incompetent service model.To be fair, most of their staff are lovely and helpful, but blaming the customer’s actions for the company’s poor system is unacceptable, especially when the company is encouraging customers to order online and curbside pick up is mandatory per the shelter in place orders.
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