Client Review on Trees Direct

Chad Toledo

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Chad Toledo

Positive Review

June 30, 2020

5.0 / 5.0

Reviewed on Jun 30, 2020

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Our backyard was completed about two months ago, and I am still in awe on the job Sarul and his crew performed. After purchasing a new home, we were looking to get ~1200 sqft of hardscape, retaining wall, planter wall, electrical, and drainage installed. I reached out and received literally 15 quotes with some quotes being outrageously high and others being so low I wondered if they knew what they were doing. Luckily though, I found Shawn at IID. Shawn is very professional and extremely knowledgable about his craft. He arrived at our house a few days after I contacted IID, and spent two hours listening to what we exactly wanted and provided some amazing suggestions. After measuring, sketching, and selecting supplies, he gave us a quote right on the spot (completely awesome as I didn't have to wait 2-14 days for a quote like others). Best part, he showed us pictures and examples of every project he has managed. That's right, we didn't just see pictures of "selected" jobs, but pictures of all jobs. The price was also amazing. IID will give you 20% off since they pass the savings of buying directly straight to the consumer. Believe me, their prices are best you can find with the best service and quality. You truly will receive the best bang for your buck. After finalizing the contract, Shawn helped us out with the design to send to our HOA. IID check in on us every few weeks to see if we received approval, and once we did, they immediately started the job. We then had a walk through with Shawn and Sarul (crew manager) to go over the job, and Sarul had a few suggestions as well, which again, were awesome!. Sarul and his crew were amazing what they did as well. Sarul made himself available all of the time and promptly answered any questions. His crew was also very respectful to our house and property, and they cleaned up each and every day. I couldn't be happier. They were able to complete the entire job after 10 days. A few weeks later we noticed some small things (i.e. one small crack paver and one wall cap not glued), BUT after contacting Shawn, Sarul and his crew immediately came over in two days and resolved it (unbelievable service). We receive compliments all of the time, and are still in awe with how our backyard turned out. We weren't planning on doing any more hardscape after this job, but now we are planning a second project in the next 1-2 years and will be reaching out to Shawn to complete it. Thank you everyone at install-it-direct for everything!!! We really appreciate it!!!2020 Review: We asked IID to perform a second job for us on the side of the house and requested Saul and his team. To continue our curves in the paver hardscape from the first job, we asked them to curve the pavers around each flower bed in front of each window. We knew this wasn't an easy asked since the flower beds were very close to each other. Amazingly, the job was unbelievable and completely surpassed our expectations. We receive comments all of the time about the amazing work. The price was great as well. I was extremely happy the first time and extremely happy the second time with IID. I wouldn't go with anyone else. Thomas was also a joy to work with and promptly answered all questions and made sure things went smoothly. Thanks again IID for everything!!!

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