Tru Cannabis Metropolis Recreational

Tru Cannabis Metropolis Recreational

4600 Ironton St | Denver, Colorado, 80239
  • 4.0 / 5.0
12 Reviews
9:00am - 6:55pm

Client Review on Tru Cannabis Metropolis Recreational

  • 1.0 / 5.0
Feedback:

Average product, pretty decent prices, ABYSMAL and APATHETIC customer service. 6+ months ago, this place was the example of what customer service in cannabis should be. I knew most of their staff by name(and most of them knew me), and was even blown away by their knowledge... with the exception of one budtender. That same budtender(who I am told is Amy) has been consistently rude to myself, and other customers I have watched her help. She has even complained about a previous customer that was directly before me, to me. I have recently found that nearly every friendly face that had me coming back has quit or been fired, and this horrible budtender is now management. She had even spent a couple of transactions with me complaining about her coworkers and "fellow management". She herself, told me multiple times how happy she was to be rid of the people I knew by name, bragging about it in a vainglorious manner, and claiming she was part of the reason why. She even has gone as far to say that her and the GM(who's name I do not know) are incredibly close, both inside and outside of work, and that he respects everything she says and does. I can still name the names of these employees that set the standard for what customer SERVICE means, even months after I have last seen some of them. It seems with these people's departure, the empathy, customer service, and overall positive demeanor has vanished as well. I would gladly pay for like or better quality bud, same edible, topical, and concentrate products at a higher price elsewhere to be treated like a customer, and not a burden. It seems, whether blinded by their rebranding, this GM(that sounds like has been in control for well over a year), or the braggadocios manipulation this "Amy" has managed to pull off, they have been rewarding the cancerous negativity while snuffing out the best and most empathetic employees. Not a winning business strategy, especially with competition on every corner. Good product in cannabis is no longer a hot commodity, and the only thing that can set a specific location apart is good pricing, good selection, and PROPER CUSTOMER SERVICE. I recommend pay a couple more dollars to go almost anywhere else, as the chain mentality seems to have taken over this store, despite them only being one location, to my knowledge. Disappointing. Let's hope they figure this out before expanding to more locations, as some of their employees have suggested.

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