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Laughingly Chr...

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Laughingly Chronic

Neutral Review

May 09, 2020

3.0 / 5.0

Reviewed on May 09, 2020

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I shopped at several other dispensaries and found them to be impersonal and unorganized. I found Abatin and was impressed with their customer service and have been shopping there monthly for a couple of years now. I pass several other shops to get to Abatin and did so last week. I tried to place an order online beforehand, but the internet was too slow and I found the order system to be confusing to someone with my disability. They have been so accommodating in the past so I thought I'd just go by. The security person who met me out front said I could not enter unless I had an online order. No exceptions despite my explanation. So I called from my car and convinced the front desk staff person to take my order. She could not see my order history and I could not see a menu, so I guessed and placed a phone order. As I waited outside no other customers came by. Ten minutes later I went inside and was the only customer in there. My complaint to the manager drew little response. I know these are unusual and stressful times, but imagine how they are for someone who already had difficulty making it through the day before Covid 19 appeared. I made the effort to be a loyal customer, I would hope to get the same in return.

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