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Last Updated May 1, 2025
Urban Pharm
122 10th Street | San Francisco, California, 94103
Client Review on Urban Pharm
Feedback:
all it takes is for one rotten apple...unfortunately, that rotten apple was the associate assigned to assist me. Next in line.She was very condescending and spoke with sighs and pauses, as if I were wasting her time. So, I figured maybe it was me and explained that I was first-timer in any dispensary, so I knew less than minimal and have some patience. I would love to say she suddenly became a ray of sunshine and her customer service picked up...I can't. I will say she didn't get any worse though. Finally, after 2-3 mins, I decided I needed her and her condescending words about as much as a scuba diver needs a lighter! Respectfully told her about herself and walk to the front door and shared my experience with staff. Of course my intent wasn't to create havoc for her at work, but someone who signs her check should definitely check her about customer service. Otherwise, my encounter with the other staff there was delightful. They explained the process thoroughly with some patience (the reason for 3 stars and not 1). IDC if it's $10, $100 or $1000, never treat your customers as if they're wasting ur time, they're the reason your there! What is she, high? I'm the easiest person to get along with. Of all my reviews, I believe this is my 2nd bad review posted. They don't come easily because of the typing, but she earned a lengthy one.I never got to experience any product because I walked out after talking with staff at the door. Therefore I'm unable to give any sort of review in that capacity. So, by all means, I'm not saying don't try it out. Just don't go to the rotten apple associate. It'll be a while before I return, even if it is convenient (my girlfriend lives in the apartment building it's attached to, the Olume). I've found a couple more a bit more welcoming.
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