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Last Updated May 1, 2025
Valley Rush Medical Supply
Foothill Blvd | Irwindale, California, 91706
Client Review on Valley Rush Medical Supply
Feedback:
I bought a walker for my Dad...$388 so it was not some cheap piece of junk. 2 months later one of the screws fell out..simple fix right? I brought it back to Sherman Oaks Medical Supply for repair. Upon telling them of the problem they said that they did not carry the screws or the type of screw driver needed to fix it but that I could go to their repair shop in San Fernando to have it fixed. I said you're kidding me right, I'm going to have to drive all the way to San Fernando to get a screw replaced? I said take it out of one of the new units here and then get a replacement for yourself and replace it. Logical right? No way, they said it was "my" responsibility to make sure the screws were tight. I told them it was the responsibility of the manufacturer or whoever assembled it to make sure that the screws would not fall out in two months of walking on carpets with it. They refused to fix it...until I mentioned that if my Dad who is 96 years old fell because of this loose wheel..that they would also be named in that Lawsuit. Miraculously literally within 20 seconds they not only found the correct screw but also the hex wrench to put it in.....their customer service TOTALLY SUCKS. I would never buy a single item from them again and had I known of their poor customer service and attitude prior, I certainly would not have dropped almost $400 on a walker in their store. How difficult would it had been to say "sure, no problem we can fix that" and thanks for your business? Which they will NEVER get again.
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