Client Review on Vet Meds

Sonia Ramirez

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Sonia Ramirez

Negative Review

July 07, 2016

1.0 / 5.0

Reviewed on Jul 07, 2016

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THIS IS A LITTLE LONG, but PLEASE READ AND BEWARE!!! If they had 0 stars I would have to rate this hospital and Dr. Z a negative 0. I had used Dr. Z and his outside so-called surgeon specialist for orthopedic surgeries about 10 years ago for my lab and I never had a problem, BUT years later things have really changed. I don't even know where to begin as my very recent experience here has been a true nightmare and mostly a nightmare for my suffering rescue dog I tried to put at the best hands and care of. Dr. Z is NOT cheap at all and that's not even the gripe I have if the overall surgery and aftercare had been good, it wasn't even adequate... My rescue dog needed an amputation after the first determination of Cecil needing an ACL repair of the knee, Dr. Z determined once they opened his leg up that there was a mass and a biopsy was recommended. I agreed to the surgery of having my rescue dog's leg amputated as Dr. Z recommended this was the best results for him living a pain-free life. When I picked up my rescue lab from this hospital, I was so horrified to see the surgical site extremely swollen with blood dripping out of the surgical site... I knew this was NOT normal.. Dr. Z was harsh and abrasive when I showed my concern for poor Cecil who had gone through so much already... He harshly replied with, "just leave him here you can't handle him"... he meant I couldn't handle the infection they had already caused as he had been in their care since the amputation on Sept. 1st and 5 days later I was degraded with harsh talk and was NEVER given a proper discharge instructions. Of course I did NOT choose to leave my dog there, it was the weekend of Labor Day their office hours on Sat. are only until 2pm, and they would be closed throughout the long weekend. I asked who would be caring for him during this time... "there is someone who comes in only from 8am-12 to check on the dogs boarding".... My heart sank as I knew his surgery site was infected already! I asked for my records and took my dog home only to have to rush him into emergency as his surture site was still oozing with blood and liquid that was not normal... and you don't have to be a professional to notice that there was something completely wrong with it. I had paid a total of $3,000 for this BUTCHER to do this to my poor rescue lab Cecil. I ended up having to pay an additional $3,150 to the 24hour emergency Vet where it was determined he had a staph infection and aggressive antibiotic therapy and debrailing (where they aggressively clean the area until the dead skin shows improvement), in addition to resurturing the site, Cecil had to spend a week in 24hour care. I feel guilty because I took my rescue dog to Duarte-Azusa Animal Hospital, Dr. Z and his ortho surgeons and staff there. I trusted them to take the very best care of my rescue dog and this is the treatment I received. It's shocking and horrifying that there are heartless so-called professionals out there that are solely in it for the money and have no consideration for your actual pet. This is one place to STAY AWAY from completely. Disgusting all around with blow-up charges as well as HORRIBLE care. Beware unless you plan on paying double for ANY surgery for your beloved pet!

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Sonia Ramirez

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