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Last Updated May 1, 2025
VIP DELIVERY 24/7 FREE EDIBLE
null | Santa Monica, California
Client Review on VIP DELIVERY 24/7 FREE EDIBLE
Feedback:
UNETHICAL BUSINESS PRACTICES!!! I had such a horrible experience with this location and the owner/manager that I had to write a review so users can avoid what I just went through. The owner/manager tried to extort me for a delivery fee 24hrs AFTER I already paid and received confirmation using a promo code for free delivery. I placed an order over the phone yesterday with an onsite representative from this location, to be delivered today to Malibu. I was able to use a promo code from the Edible Arrangements website to receive free delivery. After completing my order I received the attached confirmation detailing the delivery address, date, and that the delivery would be free.Today I got a phone call from a representative at this location stating that if I did not pay the $35 delivery fee my order would have to be cancelled and my money refunded. Being that I had a confirmation from the order that stated free delivery I assumed there must have been a mistake so I requested the manager/owner give me a call. The manager did call me and was very rude and dismissive, she stood by the statement that if I did not pay the delivery fee she would have to cancel my order. She proceeded to say they do not deliver to Malibu; 24 hours AFTER my ordered has been reviewed and confirmed by an employee at this location who entered the address where it was to be delivered.The excuse to cancel my order can't be you don't deliver to Malibu when you say that you will deliver to Malibu if I pay the same $35 delivery fee that was waived from the promo code!!
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