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Last Updated May 1, 2025
VIP DELIVERY 24/7 FREE EDIBLE
null | Santa Monica, California
Client Review on VIP DELIVERY 24/7 FREE EDIBLE
Feedback:
I wanted to bring a box with me to dinner at a friend's house one Saturday evening and I thought it might be a good opportunity to try this place out. I called 10:45 the same day and asked if picking up that same day around 4:30 pm would be ok? The lady, Antonia, said it was fine, "no problem". When I show up at 4:30pm to pick up my order, the lady at the desk, Deyma, says "your daughter called and said you wouldn't be able to make it today to pick it up so we don't have anything ready for you." I expressed how this could not be possible as I do not have any daughter, nor did anyone know I even placed this order this morning. My conclusion was that someone must have called in pertaining to a different customer but then this note/message was noted on my order in error. Whereas it was certainly upsetting to realise I now had to scout last minute for another gift to bring to my friends for dinner, the most upsetting was that Deyma in the store was not more forthcoming, expressing how it must have been a mistake. No, it was a fact that "my daughter had called and cancelled the pick up". I asked to speak to the manager, was told her name was Lulu but that she was not available to speak to any customer. As a rep for the store, it would have been polite to at least recognise that they had made a mistake and tried to rectify it somehow, or offering something. With these arrangements, potentially being future gifts for larger catering parties and such and to employees (one of my purposes of wanting to try them out), I found their response to the situation extremely rude. After claiming that my daughter had called, although I told them I have no daughter, they finally agreed to at least return my money but expressed it would take 8-10 business days. I never received any apology. I will for sure never ever go back to this place again.
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