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Walmart
6675 Business Center Dr | Highlands Ranch, Colorado, 80130
Client Review on Walmart
Feedback:
Today I tried to return clothes I had bought the week before. The girl at customer service told me they weren't taking returns on clothes & she didn't know when corporate would change that. Okay. Not a problem. I asked her to mention to her manager to have the cashiers tell customers this temp policy. She replied that there were signs stating it. True & false. There are signs at customer service. I don't know about you, but I'm not checking out at customer service... so not helpful. Just put signs around the clothing & self check out departments that state " no clothing returns at this time." Really it should just state no returns since most items are non returnable. I walked all around the clothing section again today and there wasn't one sign regarding returns. I walked over to the dressing room and they have signs posted there; about the dressing rooms being closed & no returns. Tiny signs with small print. I don't try on clothes at Walmart so of course I didn't see the tiny signs they have posted. This is an easy fix. Have your cashiers mention it to customers before their purchases. It isn't that difficult. I was at ARC the other day and before the cashier rang up my purchases she told me they weren't taking back any returns. It took her less then a minute to tell me that. Also, please train your customer service employees to be more forthcoming with information. Getting info from the customer service girl was like pulling teeth. I was there to return, not to work. I work customer service, it sucks, but it's your job to help the customers and give them information. Smile & nod, smile & nod. Act friendly.
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