Client Review on Wax Room Wax Sale

Jaclyn Leach

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Jaclyn Leach

Neutral Review

July 07, 2018

3.0 / 5.0

Reviewed on Jul 07, 2018

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I have enjoyed my experiences using this waxing company. However one experience really ruined me wanting to work with them again. I had scheduled an appointment at 3:45 and received a confirmation email for that time and day but on the day of when I arrived they said my appointment was at 2:30. I had received a voice mail the day before but did not listen to it as I had received the confirmation email already. Being in the service industry I believe that if you need to change an appointment time for a client you call them and confirm the different appointment time rather than just changing the appointment time and leaving them a voicemail. People have things going on during the day and aren't always able to adjust their schedules more than an hour. And so I was very disappointed and upset that they did not attempt to contact me more and only found out on the day of at the time of my original appointment that they couldn't get me in.

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Client Review on Wax Room Wax Sale

Jaclyn Leach

Jaclyn Leach

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Jaclyn Leach

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