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Last Updated May 1, 2025
Wellness Center of the Rockies
6853 Leetsdale Drive | Denver, Colorado, 80224
Client Review on Wellness Center of the Rockies
Feedback:
I have been coming here for the past couple weeks and during this pandemic they had posted on their site that it was online orders only, well I have never had to put in an online order and today I go to pick up again and I was told by their manager and an employee very rudely that I would have to put in an order while I'm standing in front of them. I buy at least 8 g of concentrate from them daily, past tense now. I think customer service is one of the most important things and I can't bash on their product even though they only have 2 different types of concentrate to select from, but their customer service is what I am disappointed with on this last trip. Everybody up until now has been extremely helpful until today meeting the manager and his front desk associate that I had never seen before. In addition, I've been getting a 8/80 deal all week and today without all of the employees being on the same page, they took that deal away. So I drove all the way from Rino to be told rudley that this is no longer the case. I had just been there the day before and was told it would be a few days at least before the deal went away. Communication is key. To your employees and customers. I usually don't leave reviews but if you had the rude interaction I had you would too. Hope you find a way to be consistent going forward and try and see from a customers point of view instead of thinking people will go along with whatever you decide is policy for that day. Obviously the manager hasn't collaborated with his people.
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