Future Health NW.com
Snohomish | Snohomish, Washington, 98290Client Reviews on Future Health NW.com
- 1.6 / 5.0
5 Reviews
Feedback:
My elderly disabled mom had been waiting for a cab to bring her home. She does not own a cell phone, not does she want one. The cab company notified me that they had showed up at the clinic so I called the reception desk there at the Snohomish clinic with the intention of making sure my mom connected with the driver. I was placed on hold long enough for my mom to arrive home. Thank God the driver found her in the lobby so she wasn't stuck, but I was on hold for almost 15 minutes. I hung up, because she was home. But I'm very disappointed that when it was urgent to speak to someone in the clinic they didn't have enough people to answer the phones in a timely manner. There are some other issues I'm not happy with concerning my mom's care, I'm trying to find her a different doctor to see. This is just one more straw.
Feedback:
I saw Carol McCahon, wish I hadn't. She was not interested in helping. I went in to establish new care, be seen for gallbladder attacks, a skin tag and to have medication renewed. I'm pretty sure she felt I was wasting her time. She refused to renew a prescription I have been on for 2 years and referred me to a clinic in Seattle. I asked about my gallbladder attacks and she asked me if i was willing to make lifestyle changes or if my end game was surgery. Not sure what that is supposed to mean exactly. Does anyone"want" to have surgery? So I was referred to Colby Campus to make my own appointment for an ultrasound and lab work. When it came to my skin tag, she seemed annoyed I was still there. Glanced at my shoulder and proudly announced that this new growth I had was in fact a mole, not a skin tag as previously diagnosed. You guessed it, another referral. So just to recap, my $30 copay got me 3 referrals, no refill on my meds, and treated like I was a burden to the ARNP. No thanks, I won't be returning for another visit with her. It's unfortunate as I've always been treated extremely well by providence. As a previous employee of PEMC I can honestly say, she does not represent the standard of care prov expects.
Feedback:
I have been going to this clinic for 10 years! Seeing Dr. Grant who is an exceptional doctor caring, smart and always pushing me to complete my goals. I called yesterday was told he's no longer with the clinic but a Dr. M could see me as he's taking Dr. Grant patient's so I schedule the appt. About 5 mins later get a call back stating Dr. M won't see me because of my narcotic script and she will ask a different md in office if they will see me and follow up. So she calls back maybe 5 minutes later and states no one in the office will see you for your pain management/follow up with you but they can refer you to a specialist because of the new "providence rules". Its truly upsetting and sad as a patient for years with no problems/ always abbided by my contract to be treated differently. Its sad that we get less&less time with doctors. Wait longer, can't get into our doctors when really needed and now there being dictated on how,vwhen and what they can treat!! So beyond irritated with our healthcare system.
Feedback:
My husband went in for another follow up from a dui driver hitting him a year later. We wanted to make sure his soreness was normal before we closed with the car insurance. He was treated like he wanted prescriptions and Dr. Feltner was not helpful. We have been going to this clinic for over 10 years and he did not deserve to be treated so low. The office also messes up on billing almost every visit. I tried to call the manager of this clinic and she has never responded.
Feedback:
Today I got a call that I needed to make an appointment because I was requesting a medication refill too early. I asked what a normal amount of time to request a refill was and I was told I would not be getting any more refills until I met with the doctor to discuss as I was not using the medication as it is intended. I was really caught off guard so I made the appointment. After thinking about it, I knew for a fact I had not been taking it more frequently than I should. I called my pharmacy and found out that the last time I had picked up the (12 count) medication was almost 2 months ago; not 2 weeks ago like they had said. I called the clinic back to let them know they were mistaken and hopefully avoid wasting the doctor's time and mine. I was talked to as if I were a drug addict. "I told you why the doctor needs to discuss this issue with you, the medication is habit forming". Very unsettling and offensive.
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