Client Review on Galactic Wellness/Now Accepting New Patients.

Connie Bitting...

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Connie Bittinger

Negative Review

July 06, 2018

1.0 / 5.0

Reviewed on Jul 06, 2018

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If I could give this place 0 stars, I would. My husband and I went in for a physical last week, which involved a blood test. The whole ordeal has been a hassle, and I will never be coming back here again. The person who tried to take our blood did not know what he was doing - he never undid the tourniquet and then complained about how our blood was coming out slowly. When I mentioned to him that doctors have never had trouble in the past, he replied with, "We usually don't do blood-work here so we don't know how to..." That's really comforting, coming from a clinic.Then, we asked for the results of our blood-work to be sent to our email address as soon as they were complete. We never received an email. We called Monday, three days after our appointment and asked if they received our results. They said they did. We asked them to send it to us via email. They stated they were busy and that they would send it to me 20 minutes later. 40 minutes went by and I received no email. I called again and requested them to send me my blood-work results, and they stated they had "other customers" and "were busy." I asked for the supervisor. The woman put me on hold and then hung up on me. I called back and again asked for the supervisor. The woman, again, put me on hold and hung up on me. I called back and asked to speak to the supervisor once more. I requested to NOT be placed on hold and explained that I had been hung up on the last two times. The woman transferred me to the supervisor who stated that they had received my results, but some of them were still pending and they were looking into it for me. I appreciated her being honest with me, though why I wasn't told this information when I first called is beyond me. She then stated that when the results were completed, they would email me the results.Today, five days later, I called again asking about my blood-work being emailed to me. The woman who answered said she would do it right then. I confirmed my email address with her and then hung up. I waited 20 minutes. No email. I called back and the woman stated, "Yeah, we tried sending it to you twice already and it's not working, so you'll have to come pick it up." I explained that they were able to send it to my husband's email and asked to reverify my email address. The woman read it to me LETTER BY LETTER and I confirmed the address. I waited another 10 minutes. Still no email. I called again and asked for the supervisor. The supervisor stated they had tried to email me the results but it wasn't going through. I asked her to read out my email address to me. It was incorrect. I corrected her and stayed on the line while she fixed it in her system and resent the email. I then received it.This same thing happened to my husband.So, in essence, they sent my and my husband's blood-work to random people who own those email addresses. I am appalled by the lack of professionalism and attention to detail at this clinic. Do NOT go here. They are rude, lazy, and will NOT follow through with what they promise you.

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Galactic Wellness/Now Accepting New Patients.

Client Review on Galactic Wellness/Now Accepting New Patients.

Connie Bitting...

Connie Bittinger

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Client Review on Galactic Wellness/Now Accepting New Patients.

Connie Bitting...

Connie Bittinger

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