Gmc Inc.
delivery only | Visalia, California, 93292Client Reviews on Gmc Inc.
- 2.7 / 5.0
15 Reviews
Feedback:
I Purchased car from GMC such high class name but delivered mediocre service. The company knows that the car they sold us has brought so many hardship to us. I have had the car in the shop 10 X in a year. They have offered no solutions and continue to have me pay for things that should be covered in the contract. I bought an additional coverage policy and they still wanted me to pay for unexpected breakdown covered in a warranty. I was a honest paying customer but didn't get the service back in return. No follow from managers, everything is funneled through your representatives in the company that try to communicate but know little about customer satisfaction and leadership. No follow up from managers on issues that may need their interaction. Good businesses will put people in place in the organization that they are trustworthy and confident to do the right thing regardless of paperwork stipulation, at the end of the day businesses should stand on whats honest, fair, transparency and trust. This is what separates the elite business from average. Take some time and pop the hood on your businesses occasionally and if you want to know what's really going on and the culture you have, talk to the person that makes the lease amount of money in your business. They are usually the ones that are the closest to problem and will give you an honest testimony. you will hear from me again. CYClick to Copy{{source.name} Google
Feedback:
i purchased a vehicle from them a few years ago. at the time of purchase they sold me the auto butler paint protector service for 3 yrs. i was told then that the contract was transferable to a new vehicle if i traded the vehicle in the future. well its not. i just traded my SUV in for a new truck a few weeks ago and they told me i basically lost out on the rest of the contract. its not transferable and its not refundable. so if you buy 6 applications of auto butler (they are done every 6 mo) and you trade your car in after 3 applications you don't get your money back for the remainder of the 3.
Feedback:
This was the best experience I've had. Scheduling my appointment was easy, I was able to get next day. The front desk representative was professional, nice, and friendly. She was very accurate with the wait time quote she gave me, they even finished a little earlier than promised. While I was waiting a sales representative let me browse the cars on the lot, no pressure and had friendly conversation. This is why I will continue to drive a GMC and get serviced at this dealer.
Feedback:
I had a great experience here, buying a brand new pickup. Fernando Gonzalez was my salesperson, and he made a stressful purchase easy. He made me feel comfortable and did not apply too much pressure (which I have definitely experienced before with others). I needed to sleep on my decision and that was perfectly fine. I ended up making a decision the next day with his help. He showed me everything I needed to know and answered all my questions. The finance person was personable and easy to work with as well. I recommended this dealership and recommend asking for Fernando.
Feedback:
Where do I start with such a long list..this is for the service dept. In short, my vehicle has been in almost 40 times with about half of those visits within a few months trying to fix the issue. In the end, the issue wasn't fully fixed and now I'm dealing with new issues since having my car in to get "fixed". My vehicle is now out of warranty so taking it in to get looked at or fixed is going to charge me because they can't find out what's still wrong and say everything is good. How does someone take their vehicle in only to get it back with more issues, but supposedly everything is good? I know my vehicle pretty well and there are issues. Trying to find out how to reach the owner directly so I can talk to someone who can hopefully actually help me as I have too much to explain on this review.
Feedback:
I made an appointment and when I showed up I was told it would be an hour wait because they do the walk ins before they do appointments. After they checked my vehicle and I went to sit in the waiting room I was told it would actually take longer between an 1.25 hours or 1.5 hours. I made an appointment so I didn't have to wait, but apparently appointments isn't important to this dealership.
Feedback:
When I first purchased my truck I rated them high, but I have an issue with them lying. I traded in a 2016 Honda CRV with less than 13000 miles on it and got a 2017 GMC Canyon due to my father passing and us taking over his business. Well I was owed back $2400 from Honda for GAP, warranty and maintenance plan I purchased. Instead of giving me my $2400 I’m being told they used it as a down payment but yet I was never informed of it until now. They don’t want to give me the money I’m entitled to. I told them I’m not putting anything down because of my trade in and they agreed. I now have to go tomorrow to talk to the finance person that helped us because he wasn’t there.I will NEVER buy another vechile from them again. Be careful when you go here.
Feedback:
I am So Happy with this place. I have bought 5 brand new vehicles in 9 months and have Never had this kind of experience. It was so Fast smooth and easy! They are not pushy at all and understand you when you say you are looking for something in particular . They don’t try to push you to get something else you don’t want. Out of All the places I have bought vehicles I have now found a place I will ALWAYS come to for my vehicles. Larry the sales Manager here at Visalia GMC is AWESOME he went above and beyond I am very grateful for that. He really went out of his way to help me. If I owned a dealership he is definitely a person I would want on my team. You don’t find many people like him very Honest and respectful! Also the salesman Andrew was awesome too. As I said he helped me find what I really wanted and was never pushy. So Thanks Visalia GMC you have earned a lifetime customer!
Feedback:
My experience here was great. Fantastic staff dealt with Mgr. Al and Andrew very good experience became a GMC customer had a horrible experience at the Tulare Ford Dealership. This dealership listened to what I wanted to do and helped me with my trade. I will definitely come back when I need another vehicle or when my family or friends need another vehicle.
Feedback:
I have been shopping for cars for the last 4 months. I had been to almost every dealership from Visalia to the central coast. My experience at Groppetti GMC by far out weighed all the others. My salesman, Andrew Farias was patient and helpful. He treated me with respect from beginning to end. The entire sales staff was awesome! I bought a GMC today! Janis Hammond
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