Living Care Group
Delivery Only | Victorville, California, 92394Client Reviews on Living Care Group
- 4.2 / 5.0
10 Reviews
Feedback:
I would like to thank everyone at Sterling Commons for helping my family in Mom's transition from her previous residence in Reno to here. There has been help and encouragement from everyone I have come into contact with. The caregivers have been wonderful with my Mom and the peace knowing that she is well cared for around the clock has been a God send!
Feedback:
Sterling Commons has surpassed all my wishes and expectation for my mom. The staff is amazing! Debra has been wonderful to work with, she has been so gracious and caring while working with us through every step of the process to get mom settled and always has a smile for us. She is a gem! Then there is Bree and the other assistants at the front desk who are so great at fielding calls and getting things done, even making sure my mom got her items I left for her. Of course I can’t forget the nursing staff they are stellar because they have been able to help mom do and accomplish so many things that were difficult for her. The food service is wonderful. The cleaning staff makes Sterling Commons a beautiful place to visit and want to have our momThank you for having such an amazing group of people!!!
Feedback:
My mother is experiencing many medical problems including dementia and we were looking for an environment that would suit her needs in her remaining years and we couldn’t be happier with Sterling Commons in Victorville. Our first contact was with Debra and she is the reason we chose the facility. She was so helpful and a genuine caring person. When we brought my mom in Debra welcomed her with open arms, literally. Debra even assisted me in finding the best hospice care service for my mom.The staff goes out of their way to make new residents feel at home and are extremely helpful in diagnosing and solving medical problems. The 24-hour nurses make caring for mom a pleasurable experience.The activities are real and I believe a necessity for elderly folks that have seemed to lose their purpose.I would highly recommend this facility to anyone who wants their loved one to be cared for in a thoughtful and caring manner.
Feedback:
My dad was a resident there for a week of respit care. He loved it there so much he refused to get out of bed, talk with us or take in nutrition for a day or so all because he didn't want to come home. He said after he made a friend there. I went to S.C facility to pick up some belongings that got left behind and the environment is a home setting. There was no odor and was immaculate. The staff that assisted me we're polite and helpful. I met one of the c.n.a's that assisted my dad. I believe her name was Alicia or ashley, anyway she was a nice lady with the heart and compassion that is needed for this line of profession. All in all I give 👍👍👍👍👍. They are a private facility. Insurance isn't an option. I probably need to hit the lotto for my dad to reside there🤣..thank you Sterling Commons for making my dad's vacay time so pleasant and happy💞🙌
Feedback:
When the sad realization hit that Gram needed full-time care, I did the only thing I knew to do...Google Search. The options were overwhelming...I made call after call to facilities that spanned from Redlands to Victorville and every place in between. It was mind-numbing and overwhelming and frankly, some of the reviews were downright scary. Then, I landed on Sterling Commons. (First off, it was refreshing that somebody was staffed to answer the phone after the amount of messages I had to leave at some of the other places.)Right out of the gate, everybody was AMAZING, KNOWLEDGEABLE and HELPFUL! I had NO idea what needed to be done and I was guided the whole way. They even helped me get through the paperwork to get Gram VA survivors benefits to help pay for her care. Debra and her staff are absolutely dedicated to making sure that the residents are well taken care of. We have popped-in many times to visit and Gram is always clean, up and alert, either watching a cool old movie in the movie room or sitting with other residents socializing. There are caretakers everywhere. Nobody is isolated here and there is a lot of stimulation / activities. The extra care in securing the residents is bar none! NOBODY is getting in or out of the residents area without a staff member physically letting them in or out. This was especially important to us. The interior as well as the exterior are CLEAN, nicely decorated and has nostalgic touches; Gram couldn't help but to feel at home. I was so impressed with the different levels of care. Gram has Dementia / Alzheimers and she needs assistance with every aspect of daily life and she is getting that. She is so HAPPY and she's smiling again. It makes me cry (happy tears) that we don't have to worry about her well-being anymore. We can just sit and visit with her and know that when we have to leave, she will still be happy and safe.
Feedback:
Absolutely horrible they obviously don't drug test there employee's they walk around stinking like marijuana seen one smoking in the parking lot dressed and there work clothes and had name tag on to prove that they were an employee of there establishment they need to do random drug test on there employees I would never suggest this place to no one.
Feedback:
My father, who has dementia, has been living at Sterling Commons for about 2 years now. It's the perfect place for him. He feels secure and content there. The environment is warm and welcoming. It's a homey atmosphere. It's clean and comfortable. The food is great, and Dad gets to interact with the other residents during meal time. They even provide snacks a couple of times a day.The best part of Sterling Commons is the people who work there and help Dad. They're exceptional people who really care for the residents. Dad has all his needs met, from help with personal hygiene to prescription management, and he even gets his annual flu shots right on the premises. He enjoys the frequent entertainment and the twice weekly bus rides around the community. My family feels so grateful that he's in a place where he is so well taken care of.
Feedback:
When our loved ones can no longer care for themselves, and it is too great a task to handle unassisted, nothing is more important than finding a place that will care for them with the utmost professionalism and warmth. I was so comforted the moment I walked into the Sterling Commons. The premises are clean and the conditions are safe. The Director Debra, is wonderful. She helped make the transition of moving my mother from another facility, to the Sterling Commons, so seamless and with ease. The staff is exceptional! I have found the caregivers to be not only knowledgeable, but attentive, consistent and compassionate. It is so comforting knowing my mother is safe and in competent, quality care. Phyllis Jerscheid
Feedback:
My mother in law has lived here for over two years. They allowed her to come in at a lower rate of apx $2000 a month. Then when we got a notice that they were raising her rent by $60 I politely inquired as to whether that was correct as I was told by social security it wasn't given she gets SSA/SSI and a facility isn't allowed to take every penny (her diapers alone cost about $80 a month). At that point they sent us a nasty letter that if we didn't like it we could leave, and a month later they moved her to a lower functioning unit without alerting us to this first. They moved her in the middle of the night. The nurse called to say my mother in law was upset and the staff didn't understand why the director of the facility had moved her as there was no justification on a medical level. This was against her wishes and ours since They had no reason for doing this except they now wanted to give her room to someone who could pay more. The director confirmed this and said it's within their right, and that they can get people who will pay more for her shared room (they moved her roommate to the lower functioning ward too for this reason). To move someone to a lower unit means when it's not necessary means less mental stimulation and less community contact. Also the move is very hard on someone with dementia. We spoke to several staff who stated they also objected and hadn't been consulted and didn't think it was a good idea. We contacted the Ombudsman to ask them for help who said they would go in and discuss with them and now just a month later we get a notice they are raising her rent by $1000 more dollars so now it will be over $3100 a month which they know she can't afford. She doesn't do well with moves. Mean while she has been a good patient, without behavioral problems and the staff love her and tell us she is one of their favorite patients. The nursing staff overall have been very good here and we have felt my mother in law was in good hands but we feel that the owners and executive staff are money hungry individuals who see this as the big business it is and are obviously no longer putting the best interests of the patients above all else. She has had a shared room this whole time but it's not enough to get $4500 to $5000 for a room per month (not sure what the room mate was paying). Now they want twice that much, PER ROOM.
Feedback:
My name is Joe Battaglia. Just prior to Thanksgiving, we as a family had been doing much research on finding the right facility to take care of our Mother who had been diagnosed with Dementia. After interviewing many facilities we were then blessed to learn about Sterling Commons. This Christian family owned business run with professionalism and love became the new home for our Mother. She has only been there about 5 months and already has progressed by leaps and bounds to the amazement of everyone. I personally believe that the excellent care she receives from all the staff, the nutricious meals, a positive atmoshpere and the love and attention she gets has made all of this possible. We are all so happy to see our Mother in good health and happy in spirit that we Thank God we were introduced to Sterling Commons.I feel completely comfortable and confident in refering anyone that needs placement for a loved one to take the time and visit Sterling Commons. I'm quite sure that you will see for yourself what I've been saying and coming away with a sigh of relief saying to yourself, I just found our new home.
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