*--->Remedy Drop,---*
Crown Valley | Laguna Niguel, California, 92677Client Reviews on *--->Remedy Drop,---*
- 2.0 / 5.0
10 Reviews
Feedback:
Disappointing. Sent 2 brochure files for work the day before an event. Not only did they get the wrong paper weight but they also forgot to print and fold the second page of one of the brochures!!! I explicitly told them this needed to be ready early am as I had to make my way to a company event. Now they are completely useless for the event as they are missing pages and on unprofessional flimsy paper. When they tried to correct it, suddenly their computer was crashing and their cutter was broken (AGAIN) Horrible location. Don’t come here.
Feedback:
Worst customer service, I’ve never been treated or ignored so severely I just was. Jasmin ignored me, Randy the Manager ignored me, Ta La ignored me and Nate gave me 30min of misleading people information. It actually cost me the apartment I was trying to file the application for which wouldn’t print due to clerical error. DO BOT GO HERE.
Feedback:
I work for Jack Nadel, a fantastic marketing and promotional products company. Last week we had a vendor of ours royally drop the ball on an order that needed to be rush delivered to our clients location that day. Our vendor couldn't make it happen. I'm based out of Colorado and quickly got this FedEx location on the line. Marvin, the GM I believe, was amazing with assisting me with a rush order of name tags ready for lanyards to be picked up within the next three hours! He stayed in constant communication and from what I've been told our Clients loved these tags and was very pleased. I can't say enough about the staff here. They rock and went above and beyond! Thanks team!
Feedback:
Horrible FedEx location, unfortunately I would have to agree with quite a few of you, this used to be a good location and a good store but not anymore. I brought in a small package on Sunday August 12th and they told me that it would go out on Monday since that is considered their first business day and it would arrive on Thursday, the package didn't arrive until late Friday and the explanation that the assistant manager McKenzie gave me was that "yes Monday is a business day but not really" because their drivers don't pick up until after 6pm, she did not offer any apologies or refund she basically said I will speak with my employee, and gave me a smirk and an I don't give a damn attitude, that's why I decided to write this review. Don't do there!!!
Feedback:
These guys are completely incompetent. Asking them to ship to Quebec Canada you would think you were trying to ship a package to Tom Hanks in Cast Away. The only difference is Fed-Ex actually managed to deliver a few packages to that island. Went to 3 different Fed-Ex stores (this location twice) and even called the 3rd and 4th time to make sure it wouldn’t be an issue. Was told over the phone it’s no problem but when we got there it was a whole different story. Save yourself the headache and go to UPS across the street. Took them about 2 minutes and they are familiar with the country Canada.
Feedback:
Self Serve Printers take ages to load. Service is very helpful, they'll take you if your machine is stuck on loading. Very good prices. BEWARE: Do not use the printers to sign into ANY accounts, there is an exploit that takes your password. Only minutes after I used the printer to access google drive files, My account was almost hacked in Texas. Thank God Google stopped it
Feedback:
Went in for a quick print. I used the self service station, logged in with my Dropbox, it downloaded the document, and printed it. Quite easy!Edit for subsequent visit: Went in with a couple items to pack and ship. They seemed a little busy so I wasn't helped immediately. After about 10 minutes, the manager helped me find an appropriately sized box which was a much different size than what I was told about over the phone but as long as the items fit and the price wasn't significantly different than my online quote I was okay with it. I was told the price of the box itself ($40) and then given a rate quote ($39.xx) which I was okay with. They proceeded to pack up my items and when it came time to pay, the total was staggeringly different than my original quote ($225 vs $79.xx). So after over an hour of waiting for what seemed like a simple pack and ship job, I left quite frustrated and without my items being shipped.
Feedback:
I came to drop off a box to return an item to the manufacturer. The box I used was the same box and padding the manufacturer used to send me via Fedex. The manufacturer also gave me a free Fedex return label. This Fedex location claimed the contents inside the box were too loose so I had to pay $15 to have them put my box inside another box. I should taken my $15 to UPS.
Feedback:
Many broken machines.Rude staff.Over priced and inefficient equipment.
Feedback:
Maybe it's the customers who are idiots, and not the staff!!!! My experience at FedEx Office has been nothing but a positive experience everytime. The staff is VERY helpful and VERY willing to help all of those people who cannot read their email, find their PDF document on their flash drive, make copies, etc.....you name it, they can help you! And from my observation, they usually work better when the customers are not screaming at them, for stuff they didn't create!!!! OMG! Talk about idiots!!!!!
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