Client Review on Us Water Systems, Inc.

Thai Doan

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Thai Doan

Negative Review

March 25, 2013

1.0 / 5.0

Reviewed on Mar 25, 2013

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Awful service. Not recommended. I asked about their iron filters and was given an evasive, almost rude answer. I wanted to know if their Filox media was "cut down" with other iron filtering products, such as Greensand Plus or Birm. They responded as if I was asking some invasive, inappropriate question. You're a water treatment company that sells to end-users! I ended up buying from a different company, one that seemed to care. And yes, I also think its strange how a positive review accompanies a negative one. UPDATE (4/22/12): I'd like to respond to the owner here who tried to discount me as "confused" or a "competitor." Look, I asked the CSR if, in a 2.0 cu. ft. iron filter installation, would I receive approximately 2.0 cu. ft. of Filox, or say .5 cu. ft. of Filox with 1.5 cu. ft. of other products, such as Greensand Plus or Birm (essentially, a "blend" of other products). Secondly, I asked if the Filox media itself was a conglomerate (or blend) of various standalone products to make it their media of choice. All I wanted to know was what I was potentially buying, and nothing seemed too exciting about the questions. The CSR simply got very defensive and I was surprised to have that experience. And now, instead of trying to reach out and make things right, you try to discount me as a competitor or confused customer. Nice tact.

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Client Review on Us Water Systems, Inc.

Thai Doan

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Us Water Systems, Inc.

Client Review on Us Water Systems, Inc.

Thai Doan

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