Us Water Systems, Inc.

Us Water Systems, Inc.

1209 Country Club Road | Indianapolis, Indiana, 46234
  • 4.0 / 5.0
73 Reviews

Client Reviews on Us Water Systems, Inc.

    • 4.0 / 5.0
  • 73 Reviews

Most helpful positive review

0 people found the following review helpful

  • 5.0 / 5.0

By Rodney Moore Mar 25, 2017

Have order serveral items. Never had an issue with US Water. more

Most helpful critical review

0 people found the following review helpful

  • 1.0 / 5.0

By Thai Doan Mar 25, 2013

Awful service. Not recommended. I asked about their iron filters and was given an evasive, almost rude answer. I wanted to know if their Filox media was "cut down" with other iron filtering products,... more

  • 5.0 / 5.0
Feedback:

This review is for the purchase process. I have not been able to see and review the equipment since I just purchased yesterday. I had reviewed 3 major water treatment companies for residential. What sold me on US Water Systems? MY sales contact Bill, well spoken, confident in his knowledge of his products. My career in refining and ethanol has exposed me to a lot of water uses and compliance's. Bill was able to discuss his products with a lot of technical detail also. I will update this review after my review of the correctness of the order, and the quality. Beware of your expectations for quality of Chat or phone calls on Saturdays, I was disconnected from 2 calls and the chat person was obviously distracted. The chat answers were incomplete compared to the calls I had with my sales guy (Bill) The answers I got from Bill were very much like the training and answers I got from Industrial Vendors in the refining and ethanol sites I worked. So far I was very impressed for this part of the process. I will update this comment or write another after the product is delivered.

  • 5.0 / 5.0
Feedback:

Now serving clean, safe and totally clear water throughout my house for the very first time thanks entirely to US Water Systems. I've experienced many different water treatment products and companies over the years, and US WATER SYSTEMS is the BEST of the BEST! Extremely well made products and great customer support. If you want to experience water as it was intended, get a whole house water purification system from US Water Systems. Backed by science, not BS... and you'll notice the quality of the parts immediately. Entirely made in the USA!!!

  • 5.0 / 5.0
Feedback:

Very knowledgeable and helpful! I have called twice to get information about RO and DI filters for my home business, and both times I quickly got a support rep (I was speaking with their COMMERCIAL support reps) who gave me great and honest information. I say honest, because I was somewhat knowledgeable before I called (so I would know if they were trying to deceive me) and because they were not trying to sell me more expensive or unnecessary equipment, like some of the local water service companies (although my local companies were also very nice and helpful, they just don't seem to be quite as knowledgeable). All I would say is that it helps to know your stuff before you speak to the reps at US Water Systems, or just be patient as you learn and try to figure things out, because you might get lost, overwhelmed, or not provide them with the necessary information, if you are new to water purification. Enjoy the process!

  • 5.0 / 5.0
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Awesome customer service, plus superior products.

  • 3.0 / 5.0
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Horrible customer service and quality control and **update**I purchased a whole house filtration system on 12/23/19. Received the product damaged. The bolts weren't tightened down on the housings and on housing was cracked where the nipple was installed. They blamed it on shipping and it was clearly not due to FedEx. It was sent from the warehouse damaged..I spoke to 3 different customer service reps and not one of them knew what was going on. I was told a new system would be sent out on Fri 12/27/19 as I returned the damaged unit back to FedEx that evening. I never received another tracking number for the new order. Spoke to two more reps, again no idea what was happening. Called again on Sat 12/28/19 and was told the product will be delivered on Tuesday 12/31/19. I called today 12/30/19 to confirm and was told they would have to call me back. An hour and a half later I called back and was told it never shipped on Sat and will ship today.... Canceled my order...**Update...I received a call from the manager who will look into this matter...**Gerard, the manager will overnight a new unit today...

  • 5.0 / 5.0
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Good visit

  • 5.0 / 5.0
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Easy installation, no leaks and amazing pressure with the pump. Solid hardware. Phone saleswoman was very knowledgable and helpful. Also when the spout they sent the first time had the wrong finish (brushed nickle vs oil rubbed bronze), they promptly sent a new one without hassle

  • 5.0 / 5.0
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It

  • 5.0 / 5.0
Feedback:

I am a general contractor and have purchased from US Water Systems for my business and personal use. I cannot rate them high enough they are an absolute 10 stars. Their staff is courteous and very knowledgeable. I have tried other companies for water filtration systems only to discover that I paid a higher price and there was no after the sale support. Their technical department is awesome. Aaron and Seth are great to work with. Nathan in phone sales is very courteous and helpful. If you are looking for a water filtration system, they do it all, from under the sink system to very large industrial systems. And they are proud to be all US made. Keep up the good work. I cannot praise and thank you enough.

  • 5.0 / 5.0
Feedback:

Everything about this purchase (a Galaxy RO system) was great. I was shopping for a system to replace one I had bought from another company several years ago. I wanted to install something from a US manufacturer with good customer service/tech support. I happened to find this company through their installation YouTube when I was desperately trying to figure out how to get my old system to work. I looked up their number and called them. The customer support was great from the beginning and I ordered a system right away. Since I am going out of town I told them I needed to receive the system either before I left or after I got back and two days later the system was on my doorstep. I did have a plumber install it, I am just not handy at all, and at one point he had a question so we called tech support. They were right there on the line in a jiffy and they helped us through it. Everybody at this company is so friendly and nice and the product itself seems extremely well built and solid and the prices were extremely competitive. I wish I had found this company before but better late than never as the saying goes. They are on EST so that is helpful too in terms of tech support, at least for me in Ohio, since some of the other companies I had shopped are in other time zones. The weird thing is that when I was shopping for RO systems this company didn't pop up on Google so I don't know what's up with that. If it hadn't been for their installation YouTube I would never have found them and I'm so glad I did!

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