AAA Caregivers Collective
539 State Street | Santa Barbara, California, 93101Client Reviews on AAA Caregivers Collective
- 1.8 / 5.0
13 Reviews
Feedback:
Do not use AAA travel. I was lead to believe that there were no charges for travel services except for booking airlines. That was not the case with my recent trip to Mexico. They used a 3rd party, Pleasant Mexico Holidays, to book my flight and hotel. Their services were unPleasant. That group charged me way more than if I booked myself. The hotels they chose were time shares that nickel and dime you for everything, no free internet. You can’t drink the water, so they put water in your rooms but charge you for it. They charge for coffee and pool towels etc. The restaurants and bars had subpar food and drinks. You cannot get a lounge by the pool because guests put their towels on the chairs at 6am. I would not be surprised if Pleasant holidays doesn't books these time share places because they get a kick back from them. The time share people constantly pester you to buy a time share or their other services. At one of the hotels, I was supposed to have a jr. suite for 5 days. The "suite" was on a very busy street, across from a fair. The 4th floor room had no elevator. Also, they provided the wrong travel locator for the airlines reservations. The bottom line is book your own travel. You will not be pleased with AAA free services.
Feedback:
Do not trust AAA I had a AAA insurance for home and Auto, after home inspection it was fine.time after month they cancel the home insurance without notice.I have to pay two company for home insurance . they never told me to my insurance has been approval. Also,they raise auto insurance, because, "your home insurance has been cancel"So i cancel the auto insurance and I have to pay early cancellation fee.... about 600 dollarwhen i sign the contract they never explains 12 percent cancellation fee. I will never use AAA again
Feedback:
Agent sold me car and home insurance. I cancelled both of these when I moved to another area. Agent did NOT disclose that car insurance had 12% early cancellation fee attached to the car policy if the policy was cancelled before one year either when I purchased the policy or when I cancelled it. Thus I could not understand why the refund check was about $130 short. After several phone calls to AAA I was finally told the truth. I was being charged a surcharge for cancelling early.Yes - there is a small paragraph about this on the last page of the glossy booklet they give out. The Manager of Santa Barbara AAA has been called several times to try to issue a refund check. He does not return phone calls. Beware of taking out insurance with AAA Santa Barbara - all smiles and pleasantness when they want your business but NO customer service if you try to cancel policies.
Feedback:
They offer you *free renters insurance* when you are getting a car insurance with them, the agent pretends to be nice so you say ok after listening to the blabber for a while. However what they don't tell you is that if you will receive a bill to make payment for the so called free renters insurance, and if you decide to cancel it you will later receive another $89 bill in mail for your CAR INSURANCE!! They so badly need a few more bucks apparently, whether you pay it as renters insurance, or we will put it on your car insurance anyway. However, the business is very nasty as they never tell you these two insurances are related in any way. When you complain about this shady business model at AAA Santa Barbara, the agents turn out rude, cheap and not helpful.
Feedback:
If I can I would give them -5! They let me waiting in sunny parking lot for 5 hours without any update, I call them several times I even talk with supervisor but every answer was we will call you back and they never called me! They were so rude and unprofessional over the phone even if they know that I was in trouble! Don’t waste your time and money!!!!
Feedback:
I had a problem with the registration of one of my vehicles so I went online and made an appointment at the DMV. My appointment was made for 4 days later at 10 a.m. I arrived 20 minutes early and walked through the door and was stunned by seeing 20 people in line ahead of me and no where to check in for my appointment. After 10 minutes of waiting in line and only 2 people assisted from the line ahead of me, I left and went to AAA on State St. I walked in the door, explained my issue and was helped and out of there in 20 minutes. The woman who assisted me was knowledgeable and very kind. If you have AAA, don't even bother with the DMV, to straight to AAA. They offer such great services!!
Feedback:
They came right out, 5 minutes tops! We were stuck in the shoulder on the fast lane. They called a Highway Patrolman to stop the traffic in the All the lanes, so we could get over the 4 lanes to the right side of the freeway. The AAA man was funny, pleasant, respectful, & nice. He took us 90 miles back to our mechanic and was a total gem!
Feedback:
People Beware! I went to get my registration as I moved to CA. They came up with $500 I have to pay for it. As I had no enough cash with me ( I thought it will be max $300) I went home for some more. Meantime I checked online how much is the registration as I felt the 500 was way too much!! So online I found out it is $275 for my 5 year old car. I went back and asked them and showed the guy the printed sheet. He was like: I don’t even look at this! And he went back and forth and wanted to give me a $50 break. Plus he had a nasty attitude, telling me that yes, thats the best if you go to dmv...So I got really pissed and went to dmv where I payed $275. So be careful when its time to pay, looks like they working for commission! :))I never go back there! Ever!
Feedback:
After dozens of attempts over the past 3 months to have my mortgage lienholder added to my AAA homeowners insurance, my mortgage lender bought insurance for my home loan and charged me $2,500.00. I already paid AAA for homeowner insurance but because AAA refused to call back, or communicate with me in any way about adding the mortgage holder, I ended up paying for the same cover twice from two different companies for the homeowners coverage. In October I went into the Santa Barbara AAA office and spoke with the insurance rep, Mike, and he assured me he would take care of adding the mortgage holder to my policy. He didn't. Then on Nov 29 AAA cancelled my home owners because they "couldn't take pictures of my property". An agent from the Santa Barbara AAA branch came and took pictures the first week of November! With "service" like this, I cancelled ALL my AAA insurance (autos and motorcycles). I went with State Farm (cheaper, by the way) and now I am trying to get my mortgage holder to cancel their insurance and issue me a partial refund. Geeze. So far, this whole ordeal has cost me an extra $2,500.00, that I should not have had to spend, plus 3 months of anguish, worry, and hours of wasted time and effort. Thanks to Krista at State Farm on Fairview in Goleta for the excellent service and expedient binding for my home and autos (plus she contacted my mortgage holder immediately) :-)
Feedback:
I have my homeowners and car insurance here. Happy with both but it is getting more difficult to do insurance business there as they do want you to do it online more and more. Travel services requires still good. Overall I'm still happy and I do get enough AAA discounts to still make it worth it. We also have used their battery service which is overpriced but super convenient because they come to you.
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