Direct Medical - Cheney
Cheney | Cheney, Washington, 99004Client Reviews on Direct Medical - Cheney
- 2.8 / 5.0
9 Reviews
Feedback:
They lied to me about my results on a test I did, then when I came in two months later for something unrelated, they told me that they didn't do the test properly and have to do it again. But wait, they already called me months ago to tell me what the results are, and didnt bother to tell me the test didn't work until I came in two months later!! And now they are sending me two bills a month for the test. Why should I have to pay for a second test, after being lied to, and seeing how it isn't MY fault the test didn't work. That is a serious problem in my book, and I will be talking to someone about that. Worst clinic I have EVER visited.
Feedback:
UPDATE: After the generic response from CHAS to contact the administrator. I tried to do just that. However, there was no name given and the main number to CHAS answers for ALL of the clinics. Not sure if I am to guess who to ask for but either way the issues are detailed in my review. In a day and age where people are not getting vaccines done I was shocked when we walked in, with the public school paper from the nurse stating we needed a vaccine for each of the kids. However, once in the door they told me I needed a referral from the nurse. Apparently even the nurse does not know this and I called before I came and was not told this on the phone. This is a new policy the lady told me at the front desk. She then tried to get them to do the shots .However, the person in the back refused and sent the kids out into the community without their vaccines. Disgraceful. I wonder how many people are "pretending" their kids need shots and making up false paperwork to come in with. The paper is signed by the school nurse on Immunization Outreach Program paperwork. I even have federal insurance they could bill but nope. Also, we were told after being turned away that we could fax the forms in but when they were faxed the school was called and told that they would not accept the fax but it had to be hand delivered. After this interaction we were told that we could go to SAFEWAY for our vaccines. Really? A federally funded clinic makes you jump through hoops but I can go to Safeway to get it done and then pick up a loaf a bread.
Feedback:
Great dental clinic. You need to practice patience but it is worth it. The practitioners know their stuff and will take care of you. They will require you to only have one filling at a time taken care of but it is because each prpvider has to see 18 patients a day since they are federally funded which is what allows them to provide exceptional service to those who cant afford it elsewhere. :]
Feedback:
Honestly i love this office. Everyone has always been kind. Im trans so that is hard for me to find. Everyone insits on calling me my prefered name and i dont feel like i have to prove how trans i am to be accepted. I get to just be me. I even get my hrt though there pharm. Kindness and compassion is what i have receved here. Sad to be moving to olympia. Gonna miss my great doctor from here here, katie is wonderful. I recomend her and this clinic to anyone.
Feedback:
It is extremely difficult to get appointments with the doctor. Over the past 2 months when attempting to schedule 2 appts., I was told that even though there were appts. available the following week, the staff was not allowed to schedule them until the next week-that I would need to call next week. Then, when I called there were no appts. available. I’ve been a RN for 35+ years and have never seen such a screwed up system.
Feedback:
This is the worse dental clinic I have ever been to. Are you a new patient? They won’t tell you that your first appointment is NOT the regular cleaning like you scheduled and asked for. Nope, they will take a full mouth X-ray instead and then make you make another apt to get a cleaning. I’ve already had X-rays done within the year- why can’t they just be sent over from my previous dentist from out of state? Do most people have time to make multiple dentist appts? The real kicker, you then try and set up the cleaning you wanted - well they are completely booked and tell you that you must call back everyday a 730am to see if you can get in. Are you serious? I am YOUR patient and PAYING you, not the other way around. Why is it that every other clinic will take your name for a waitlist? Why is it at other clinics you can book 6months in advance but here their calendar isn’t open that far? People who working full time don’t have time for this BS. Not patient friendly.
Feedback:
If I could give this clinic zero stars, I would. My daughter went to the clinic today & the doctor & staff were grossly (i.e. malpractice inept & ignorant). My child was so very sick. After a 3 hour fiasco we ended up leaving & going elsewhere. Chas also ROYALLY messed up my daughter's prescriptions. I spent 2 hours haggling with Chas advocating for my daughter's health, which they HORRIBLY put at risk with their negligence. I went to Owl Pharmcy, also in Cheney, & they efficiently had us on our way, meds in hand, 30 minutes later. The staff at Chas Clinic are ignorant buffoons. If you value your children's health &/or that of your own, you will do yourself a favor by avoiding this clinic.
Feedback:
Hands down the best doctors office I've ever had. They have a pharmacy, general health, mental health and even a dentistry all in one facility. On top of that the staff are professional, quick, empathic of situations and just awesome all around people! I always get my appointments at reasonable times (they even create openings if your having an emergency situation). The facility is clean, friendly, and the waiting chairs are so comfortable. CHAS in Cheney is the standard that every productive medical facility should held by.
Feedback:
I saw a dentist here on very short notice. I had a root canal/crown that had "failed". The marrow in my jaw was starting to get infected. I could have ended up in the hospital. Thanks to these folks and the DENT Program I got the tooth extracted, the infection scraped out and am on my way to getting better. These clinics are sooo important. No one should take them for granted. Thanks guys!
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