Health Stop
313 N Virgil | Los Angeles, California, 90004Client Reviews on Health Stop
- 4.0 / 5.0
30 Reviews
Feedback:
It's UPSETTING when you walk into an Urgent CARE and get treated like an INCONVENIENCE by the individuals who work there. It made me sad the way these individuals CHOSE to treat me. Robin and Suzanna were incredibly unprofessional and made me feel less than human. I was almost scared that the Physician Assistance would duplicate their behaviour, but I was PLEASED Ashton was a PROFESSIONAL. I shared my experience with her and she said I could call ahead next time to make sure she was there. Truth is, I will NEVER go there again.Upon leaving my girlfriend used her voice to express her concern to Suzanna, but was dismissed. THANK GOD for GOOGLE reviews because MY VOICE WON'T GET DISMISSED HERE!In short... BE AWARE
Feedback:
I had a really good experience here, the front desk staff confirmed that my insurance had no copay over the phone before I arrived, and they got me in really quickly. Ashton was really friendly and knowledgeable, and helped me get all the tests I needed (strep and mono). She helped me get another treatment (I've been to my primary doctor twice and treatment hasn't been working). I'm hoping this works but if it doesn't, I think she did everything she could, and she told me what next steps to take if it doesn't too. Overall the staff is all super friendly and I am glad I went! The facility is also really clean and nice inside.
Feedback:
Dr. Khalaf & P.A. Ashton are both Amazing, very knowledgeable & kind! The front desk are on the ball, constantly cleaning the iPad check in, counter & chairs plus are very quick to get you into a room. The most I've waited here was about 25 minutes on a Very busy flu day, but usually 10 to 15 at the most. I never have to go to the hospital anymore unless I'm having a heart attack!
Feedback:
The facility is nice and the staff is reasonably friendly. That said, Dr. Khalaf seemed uninformed and argumentative; she suggested solutions that were not in line with the information I had given her. She also pushed those vitamin shots on me, even though they had nothing to do with my condition. When I needed a refill, she denied it and pushed for me to come in for another expensive consultation. Very money-driven, very poor medical services.
Feedback:
They don't do flu tests. Owner has responded asking for where I got that info. I called they said they did. We went and it's just a Botox facility basically. We waited in line while a couple picked their injection type and I eventually had to interrupt with my very sick girlfriend to confirm they did flu tests. Receptionist told me they do not. EDIT - Now the owner is saying they are not a Botox facility at all, and that I'm lying. One of their photos, though, literally shows "Botox" in one of the window ads on their own building.
Feedback:
I didn’t like this place. I went to do blood tests and I told the nurse I prefer the blood to be taken from my right arm. She was rude and says I needed to check both arms. She was acting and speaking with me in a rude way. I didn’t pay the clinic to be treat like this. I don’t recommend this clinic at all. Bad treatment. I’m very polite and I know which arm is better to have my blood taken. I’m never coming back.
Feedback:
Clean facility, well-run.I've only once seen a busy waiting room, they almost always see me sooner with walk-ins than most doctors with appointments.Way better than the days when I had to either wait all day at primary care in hopes they might take a walk-in, or wait all day at the ER for something that isn't an emergency. Sitting around sick people all day, exposed to whatever they have...I only wish they were closer...
Feedback:
Urgent Care: Incredibly rude front desk staff. Even worse nurses. Horrible misdiagnoses on more than one occasion by Dr. Khalaf. Repeated billing issues, double charges, insurance verification issues and basic lack of understanding of standard practices. Med Spa: Diluted Botox had no effect, but did leave hard, raised, unsightly, painful bumps on my forehead for nearly 3 months. I called at least 5 times to speak with Dr. Khalaf about my reaction and was told the first 3 times she would call me back within an hour and she never called. The last 3 times I was told she was refusing to speak with me. This place is a total, utter, sham and should be shut down for malpractice. DO. NOT. GO. HERE.EDIT: Response to Dr. Khalaf.I came back to your facility a couple of times for a few reasons. 1. I wanted to stay positive and give the benefit of the doubt that it wasn't a chronic problem. It was.2. I was hoping maybe I'd get to see another physician who was more engaged. I didn't.3. There are not a lot of urgent care options near where I live that had low wait times.Re: misdiagnoses. I came in one of my first few visits with what I later found out to be walking pneumonia, and you said I had leaky gut and was likely gluten intolerant, and that was causing my symptoms. I had a full blood panel done when I kept getting worse after your treatment of a steroid shot and that was not the case. I came in again with a severe sinus infection, and was told it was a virus and there was nothing that could be done except a steroid shot/vitamin shot. Got significantly worse. Eventually went to my doctor and got antibiotics and was cleared up within days.Re: Double charges. Of course you confirmed with billing that I wasn't double charged. Because I already disputed the charges and had them reversed.Re: being available/emailing/calling you. There were at least 5 times that I called and left word with the front desk that it was URGENT that I speak with you. They said you'd call me within an hour or that you were refusing to speak with me and that if I wanted to talk to you I had to come in. If you think your staff wouldn't say those things, you're wrong. At the VERY least, they were not giving you my messages.The reason I left this review is because this final experience was so horrible, and being told that you were refusing to speak with me was the last straw. What else am I supposed to do with that message? You say I "know how to reach" you, but that certainly has not worked in the past. You also know how to reach me. Despite your claims, we never emailed until AFTER this review was posted. Seems like the only thing you care about.
Feedback:
Not my usual thing but really irritated. I'm rarely sick but I recently got a rash. Was prescribed an ointment with directions on use which I followed. Almost worked. Thought it would fade away but didn't. Not only didn't but got worse since I had no more of the medicine. Since I'm not use to the process I called this urgent care to refill. I was told at that time they do not and I needed to return to see the doctor again, which I did. Was prescribed the same treatment but twice as much for twice as much of the time. The amount (which is now doubled) I got lasted only half as long (since the rash increased) but now I know to call the pharmacy directly. I got my refills which ultimately lasted as long as I was now told to apply. While my rash has not completely left and I think at least giving it one more week maybe two and if not I will go to a dermatologist specialist. However even though I already paid for a second appointment when I didn't need to to get the refill I should have been told only needed to be called into the pharmacy and didn't need to come in a second time (yet). Now that I understand and explained the slight but understandable learning curve I was on I was told I need to come in again. Pay my fee, I will be told I can get this basic medicine and next step is to see the specialist if it really doesn't go away (A conversation I already had, paid for an planed to). But nope. Need to come in again, pay them (or maybe denied). Right now, no medicine, not going back, going to wait till Monday to call specialist, get appointment at their convenience and rash will undoubtedly get worse in the mean time.Thanks HUN! You know who I am referring to if not ask around. This just happened.Doctor was nice but there are others.
Feedback:
Lied twice on the phone. The first time was about 8 months ago when they told me they’d be able to see me if I made it by a certain time, and even though I made it they said they wouldn’t see me because it was within 45 minutes of closing and too busy. I visited again recently and they said they’d see me with my insurance, which is a great plan. After driving 20 miles and arriving, they said they couldn’t guarantee it’d be covered but they could send the bill to the insurance. I can tell how they like to do business, by tricking the unsuspecting. They’re privately owned so they get you in and then try to make it sound safe to go with them if you sign a paper assuming responsibility for the bill. Now, my insurance would 100 percent cover it. However, I don’t feel comfortable doing business with a privately owned institution that is this lazy and purposefully vague and unsure to maximize profits from the unwitting. They’re not legit enough to have a contract with anthem blue cross but will tell you it’s covered with them over the phone to get you in. Immoral. simply going to a more transparent and emotionally caring urgent care office such as in Culver City or on Melrose.
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